ionbottles.comReviews of ionbottles.com

Response from ionbottles.comOct 2, 2024

Hi there. I'm really sorry to hear about your experience. This is definitely not the kind of service we aim to provide. If you could share your order number, I’d love to personally look into what went wrong and work on finding a solution for you. We genuinely want to make things right.

Response from ionbottles.comJul 24, 2024

I'm sorry to hear about your experience. We strive to provide the best service possible. We understand your frustration with the shipping charge, and we'll review this issue internally. Could you please provide your order number and any correspondence with our customer service team? This will help us expedite the resolution. Thank you for your patience.

Response from ionbottles.comJul 18, 2024

Hi Joe, I'm so sorry this happened. One of my managers has already reached out to you to rectify this issue. Please respond at your earliest convenience so we can resolve this for you. Thank you!

Response from ionbottles.comJul 18, 2024

I appreciate your feedback and understand your concerns and I do apologize for the trouble. The detox-like symptoms you experienced could be your body adjusting to the hydrogen water. As for mold, our bottles are designed to minimize the risk of mold growth, but it's essential to clean the lid and bottle regularly to prevent any buildup. Can I have your order details so I can help you with this? Thank you!

Response from ionbottles.comJul 11, 2024

Hi Art. I'm sorry to hear about the trouble you're having with your Tritan bottle. Can I have your order number so I can check this?

Response from ionbottles.comJun 28, 2024

Hi Diane. I'm very sorry to hear about your experience and for any frustration this has caused you. We strive to provide excellent customer service, and it's clear we fell short in this instance. I'd like to help resolve this for you as quickly as possible. Could you please provide me with your order number and any relevant details? I will personally ensure that we address your issue and get you a replacement bottle right away. Thank you for your patience and understanding. We value your feedback and will use it to improve our service.

Response from ionbottles.comJun 21, 2024

Hi there. I'm really sorry for the trouble. Can I have your order number so I can check this ASAP? Thank you!

Response from ionbottles.comJun 20, 2024

Hi Kelly. I'm sorry to hear about your experience with the water tasting and smelling like chlorine. We want to ensure you have a great experience with our product. Could you please let us know if you've tried any troubleshooting steps, such as thoroughly cleaning the bottle or using a different water source? We're here to help and want to find a solution for you. Please let us know how we can assist you further to improve your experience. Please email us at [email protected].