ionbottles.comReviews of ionbottles.com

The customer service turned an otherwise difficult situation into a "fix" for my problem. One of the bottles I ordered wouldn't charge all the way for some reason. Things happen! The other bottle works perfectly and I appreciate "Andreah" and her sticking with me for the fix. You can't do better than good customer service! Like the product very much.

I ordered a pitcher and a handheld water jug. The order came in a timely manner the jug is nice and there is a difference in the taste of water for sure. Its very crisp. My glass pitcher was shattered on arrival but the customer service team responded immediately and will send out a new one. Very professional and polite.

I ordered my Ion Bottle in Jan 2024 and used it almost daily. In April, 2025, to my surprise, something went wrong with the battery in the base and it would no longer charge. For a water bottle that costs $85, I thought it would last for years. I contacted Customer Support and after a few text exchanges with CS and sending videos explaining the issue, CS informed me that the model I had purchased is no longer available and offered to replace my water bottle with an “upgraded model” for the price if shipping (~ $20.00.) I have not received it yet but I am hopeful that this model will last a lot longer! Thank you to Ion Bottle for valuing my business!

I had a great experience with Ionbottles. Franz in customer service was great, and open to my feedback — quick to respond and very helpful in resolving an issue with my product. They provided a replacement without any hassle, and I really appreciate the excellent support. I also would suggest to anyone purchasing their products, getting the life warranty exact for this purpose, it’s a great investment. Highly recommend them for both their products and customer service!

Everything is great but I would like to talk with a human.

This is the second ION Bottle I have purchased. This one was for my son who has acid reflux. My first purchase has helped me in many ways… gut health has completely changed for the better. Chronic inflammation has improved and I am healthier using mine for 6 months: I have no complaints just wish the bottle was bigger!!! Thank you for a great innovation!

Consumer information I would appreciate more information about how long the H2 infusion lasts. (cap on/cap off?). With H2 being so volatile, consumers need to know what is the time frame for consumption, for maximum or effective benefit. I have not found this information readily available.

Great product!