Anja
I would give it minus 5 if I could
I would give it minus 5 if I could. My experience with this company was anything but good. My issues were: -Product shipped directly from china ( made in China) -Shipped in only a thin unpadded envelope -poor quality product - damaged item (scratches/ scuffs inside the lid, scratch in glass above the etching, dent in base) -the need to reach out to them about an attempted return delivery that would have send the item back to me -had to pay for return shipping -only received partial refund due to a restocking fee I have been in customer service for 25 years ad this is not how you succeed as a small company. Do yourself a favor and explore other options. It is by far not worth it.
Response from ionbottles.comJul 13, 2021
Hi Anja, I am so sorry for the negative experience you had with us. We take our customer experience very seriously and do whatever we can do to make it right. That being said I went through and reviewed the support transcripts for your order and I see we offered you a full refund for your purchase minus our 15% restocking fee which is advertised on our website under refund policy. It's my sincerest hopes that we can work with you to help change your opinion. We'll be in touch! Thank you for your honest feedback, it truly does help us grow as a company and as a brand. -Bobac Samai Founder/CEO



