AJ
I bought and am returning this product
I bought this product, excited about incorporating more hydrogen into my water intake. I've read the studies and listening to webinars about it, and believe there are benefits. First, the product took a while to show up, and I was not even provided with a tracking number for the delivery service that worked, so I just had to wait without knowing when it would actually show up. Second, after a week the bottle didn't seem to be working. I've had hydrogen infused water before, and this didn't seem right, so I bought a test kit (H2 Blue Test Reagent). Upon testing I couldn't even get past 0.1 PPM of hydrogen, so I reached out. They told me to buy a different test because they were certain mine was wrong. They don't even offer any sort of test on their site. I'm not going to spend money buying a bunch of different tests because they don't agree with my results. Lastly, I asked for a refund because it was defective and they just told me I was wrong. Now they want to charge return shipping + a 15% restocking fee stating they have to inspect the bottle. They can't tell me what they will be inspecting for, just that there will be an inspection. I've asked them multiple times now to tell me what they are inspecting for. Even better is they said they will charge the 15% restocking fee before they have even looked at the bottle, yet it is clearly defective. This company is a scam in my opinion. They hope people don't test their products, hence why they won't sell a testing kit on their site. And those that are smart enough to do so and want to return it, Ion Bottles is going charge shipping and restocking fees just to keep some money. Do not purchase from this company. They clearly don't stand by their product enough to give people a good customer experience.
Response from ionbottles.comMay 14, 2022
Hi Adrienne Gasser, Thank you for giving us your personal feedback and opinion. We will take your comments into consideration. Just as you have your ability to give your opinion, we also feel inclined to respond. Our representatives have been very clear and transparent with you with our policy. Our website is very clear and has not changed since day one. We ask that customers pay for return shipping as majority of individually owned e-commerce businesses do. As for the 15% restocking fee, that is assessed when a returned product has been opened and used, not after a return has been tested. Since you stated that you opened and tested yours, that is why your return is required to pay a restocking fee. This fee covers the cost of refurbishment (if needed), sanitizing and cleaning, as well as repacking and restocking of the unit. When we asked you to provide us with results or to let us know what test you used you refused in your response. We then offered to give you another test to try and you refused that as well. We are in the business of helping our customers achieve optimal hydration from hydrogen-rich water. With tens of thousands of raving fans, we know we're doing a great job at that. We are very sorry that you are not going to be one of them. If you would still like to return your purchase, please let us know by responding to our email. Thank you. Stay safe and healthy! -Nicole P. Customer Care Manager