ionbottles.com Reviews | Read Customer Reviews of ionbottles.com

ionbottles.com Reviews | Read Customer Reviews of ionbottles.com

ionbottles.com reviews

Showing 105 reviews with 1 star · Clear filters

Lars
May 1, 2023
H2 ppm not what you claim
H2 ppm not what you claim
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Petra D.
Apr 11, 2023
I'm still waiting for my order as of…
I'm still waiting for my order as of 4/11/2023 . Ordered 3/14/2023.
Response from ionbottles.comJul 28, 2023
Hi Petra, We apologize for the delay and understand how frustrating this can be. Sometimes, things happen that are beyond our control, but we're here to help. Please reach out to our customer service team for further assistance on your order status. We appreciate your patience and will do our best to resolve this issue promptly. -Andreah L.
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SaraiMarie V.
Apr 11, 2023
I love the product I dislike the…
I love the product I dislike the customer service.
Response from ionbottles.comJul 28, 2023
Hi SaraiMarie, We're happy to hear that you love our product, but we're sorry to hear that your experience with our customer service did not meet your expectations. We take all feedback seriously and will use this as an opportunity to improve. Please don't hesitate to contact us again if you need further assistance. We're here to ensure your complete satisfaction. -Nicole P.
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Nancy D.
Apr 3, 2023
6 times I have requested a return label…
6 times I have requested a return label and have gotten the runaround every time. All I want to do is return the product. I’m not happy with it or the way I have been treated.
Response from ionbottles.comJul 28, 2023
Hi Nancy, I'm truly sorry to hear about the difficulty you've experienced with our return process. This is certainly not the experience we aim to provide, and I apologize for any frustration caused. Please reach out to our customer service team again, or let me know your order details, and we'll make sure to expedite your request. Your satisfaction is important to us, and we're committed to making this right. -Bobby S.
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Nina B.
Jan 7, 2023
My bottle broke after four days
My bottle broke after four days. They asked me for a video of the problem which I attempted but I had some difficulty getting it to work. They offered no other solution such as returning it for a new one. I spent over a hundred dollars on a useless bottle.
Response from ionbottles.comJan 10, 2023
Hi Nina, We're so sorry to hear about the experience you had. We definitely want to make things right for you, and offer a replacement. Please email [email protected] and I will take care of it personally. Andreah L. Customer Care Representative
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Kimberlyah B.
Dec 29, 2022
This company has quite literally the…
This company has quite literally the WORST CUSTOMER service I've ever received. I've been trying to get the company to fix my order AND the amount they charged which was INCORRECT from the moment I hit order. Apparently basic math is of no concern for Ion Bottles. THEY REFUSE to correct the order or adjust the total. Because of this I wish to return my 279 dollar water bottle order and noW they want to charge me 41 dollar restocking fee, FOR THEIR MISTAKE.
Response from ionbottles.comDec 30, 2022
Hi Kimberlyah, While we never want to see an unhappy ionBottles customer, it's unsure there is much room for us here. When you reached out to us via Instagram, letting us know you received your order and that you really like your bottles. But you didn't know about the Buy One Get One 1/2 Off deal, and that you wanted us to add that discount to your already delivered order. We agreed and sent you a partial refund for one of the bottles. Then you let us know you wanted to purchase 2 additional bottles, so we set up an order and offered you 1/2 off each of those since you already purchased 3 from us before, essentially combining the orders into one large BOGO order. But that was not good enough, you became upset, and threatened our staff which we do not tolerate here. We accept your return and we will follow our company's longstanding return policy. Our goal was to ensure your satisfaction and we failed, for that, I apologize. Thank you for your business. Nicole P. Customer Care Manager
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chris B.
Nov 27, 2022
Sold a used non-working ion pitcher not what was advertised and my refund was refused. I have pictures to prove it.
0 stars was my intent but It doesn't allow me to leave it. I purchased the ion bottle pitcher from a Facebook advertisement. Upon receiving the package the box was very damaged. I removed the plastic the box wss very damaged and had appearances of being used. Some of the paint was peeling where the box had been reused several times. Then I removed the pitcher from the woren foam and its clear this was a display item or used for demonstration. Markings on the metal sides, rubber at the bottom was worn, tan stain inside the pitcher. Cable had scratches. I immediately sent a email and call their office. No one had responded. So i contacted my credit card company. Then they responded after I informed them I was going to report them. My first response from Andreah L.. She claim she could not find my order each time I sent her the same information. I even sent pictures. Delays after delays and excuses. My second contact Nicole P. just as worse.
Response from ionbottles.comNov 27, 2022
Hi Chris, I'm so sorry to hear of the poor experience you received with our products and our company. That is absolutely out of the norm and something we will investigate and improve upon. I reviewed the conversations that took place between you and our staff, some of the words and statements you made were outright hostile and very rude, actions that we do not tolerate at my company. At my request I asked our manager Nicole to email you a return label, once we receive our product back we will gladly refund your purchase. Regards, Bobby S. IonBottles CEO
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Lennea G.
Jun 5, 2022
No H2 present in water treated by their pitcher
I ordered an H2 pitcher and purchased the drops that indicate the amount of H2 in the treated water. I tested it twice and both times it showed that there was NO hydrogen in the water. I then tested the drops on water treated using the H2 tablets, from a different company, and it indicated the water had H2 in it. I'm afraid this company may be a scam. I had purchased the life time protection warranty, and they did say none of that would be returned. But in addition to not receiving the protection warranty back,, I did not receive full price for the pitcher. Very disappointed and I'm afraid I was scammed. I see the response from ionbottles accusing me of submitting 2 reviews. I am not Adrienne Gasser as they said in the response but I am Lennea Gasser. I did not write 2 reviews. My experience is my own. I did not see a way to respond to ionbottles so i chose to edit my review to state this.
Response from ionbottles.comJun 14, 2022
Hi Adrienne Gasser, It appears you have made a duplicate 1 star review on our Trustpilot page. We have notified Trustpilot of this, and continue to stand by our response below. Thank you, Nicole P. Customer Care Manager ionBottles.com
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