InvictaStoresReviews of invictastores.com

New customer and now a customer NO MORE!!! This the FOURTH TIME I have received USED obviously RETURNED and in 2 cases, damaged watchers from them. I'm DONE.

I have bought a watch which came out to be defective after 2 months of use. I tried to get hold of customer support via emails and social media but they do not respond. Once the product is sold even under warranty they do not care at all. I do not recommend this brand at all, I saw some bad reviews before buying and I wished that I did not make this terrible mistake.

HORRIBLE customer service. I've been trying to resolve an issue with a promotion on purchases during the Christmas season for over 1 month now. I've tried their customer service line about 4-5 times, finally getting through in mid January. I was on hold in December for 1 1/2 hours and still did not get through, so I went to the email and website as the recording said and left 3 messages. Once again, no response. I finally got through to a lovely customer service rep in mid January, who assured me she was elevating the issue to her manager and one other rep, It has now been another 6 days with no response or acknowledgement to my issue. After purchasing up to $1,500 in watches, I will NEVER buy direct from this company again. They have no appreciation for their customers who keep them in business and entice them with promotions that don't pan out after purchase. This is worst customer service I've received in many years. Do not purchase directly from Invicta or you will have issues with billing/promotions and not be able to find anyone who can assist the customer.

ORDER # 104835903 I order a watch on 12/21/19 and as of 1/7/20 I haven't even received a shipping tracking number. I have called your company over 6 times and each time I have called I have been on hold for a minimal of an hour. On yesterday, I called twice and after waiting an hour to talk to someone the person told me different information then the person I had spoken to the previous time. I asked to talk to a supervisor and she just sent me to a voicemail ( THIS IS AFTER HAVING WAITED ON HOLD FOR AN HOUR). I called back on the same afternoon on yesterday and was waiting on hold - then after waiting on hold for 1.5 HOURS, THE PHONE WENT TO A VOICEMAIL. I am assuming that the help desk had closed and even though I had been on hold for 1.5 HOURS that my needs were irrelevant...... I have talked with someone at your company about my order on December 26, 2019, January 2, 2020, January 3, 2020 and January 6, 2020 and every time they have told me something different relative to my order..... This is my third email to the help desk and I have not receivied even a courtesy response. I called my local Invicta store and they told me that they operate totally seperately from the online store and couldn't help resolve the issue. Now when I placed the order there was no hesitation or delays in debiting/crediting my card - yet when it comes to verifiable information and shipping of my product there has delay after delay after delay......This is an item that my husband has wanted for a while and if that wasn't the case I would had never ordered from your company. I know that this email will go unanswered or unaddressed as the others have and I know this is not your company YOU JUST WORK THERE....but this is a reflection of your company as a whole. Very discouraged and disappointed.

Selling products they do not have in stock. Complete scam on their customers. Not fulfilling orders. Don't count on getting your order.

Terrible..it’s been over 1 year trying to get back my watch that was sent for repair.. no one knows where is it.. keep telling me BS (excuse my language). Don’t buy their watches bcoz they can’t fix it..and your watch will get lost and no one is responsible.. new associates every week.!! I live in Queens NYC. I’m not gonna let it go. I need my watch back fixed or not.!!!!!!!!

invictastores.com is the worst online shopping experience i have ever had i made 3 orders on 1/2/2018 and i still never got my 3 orders and i have emailed them several times they do not show my orders on there website when i try to track them they only show one of them and they charged my credit card account for all 3 order and they are doing nothing to take care of my problems they created this is there mistake and they need to fix it