InvictaStoresReviews of invictastores.com

Took two weeks just to ship then got lost by fedex. Took 3 weeks to receive. No real customer service when I called, just a recording.

Same here, same situation like others before, i bought 2 watches 2 weeks ago but It never came with tracking number is anything, tried to contact customer service, but did not answer. Scam totally.

Invicta misleading!, Discount code NY30 doesn't work, just a scam !

A fraudulent charge appeared on my account and Invicta is unable to trace it back to my name. Basically this means that their verification process online failed and they were ok placing an order under a name that didn't match the name on the card.

I had purchased a watch for my sons Birthday it has been 3 weeks called every Thursday they always told me it was going out the following Monday still have not received it. Now they blame it in Covid. This is a billion dollar company and you can’t send a order out in time and I paid for 2 day shipping. They want to sit behind a computer so they can send you the same response every time.pick up the phone and lie to me again like you have been. Ver dissatisfied customer. I know you probably don’t care but I am also in retail and I will make sure never to recommend your watches to anyone or your store. You need to have someone call and resolve the issues. Stop sending out automated emails with the same message. I guess I should of checked your rating before I made a purchase with you. As I have stated this will be the first and last purchase and I will Waite to make people aware of this. Do not blame your incompetence on Covid. If you receive this have someone higher up then a operator call me back. Or the next call may be from one of my people. Ray,

I own close to 50 Invicta watches but after this last interaction I will not be buying another one again. The customer service is terrible. I send a request and get a generic canned answer that has nothing to do with my order. I placed an order on 8/7/2020 for 2 watches, 1 bracelet, & a pack of masks. All but the masks were going to be birthday gifts for the 24th. All were supposedly in stock. Days later I get a shipping notice that 1 watch and the masks have shipped. After getting no help Or response from customer service another package ships with 1 watch to be delivered on the 25th. Then today (8/20) I get an email stating that the bracelet isn’t in stock and I’m being refunded. This isn’t the way business is done! You don’t sell products that you don’t have. I’m very disappointed in the way they handled this. Now I have to scramble for an extra gift somewhere. In summary, I buy their watches on cruises and online but I think that after this occurrence that I won’t be buying anymore again. It’s a shame that customer service in no longer a priority with companies anymore. I guess it’s time to find a new brand or a new hobby.

If I can give this company a zero, I would love to do that. I ordered two watches with separate invoices and paid extra $29 for two day shipping. It has been more than 10 days and no word from this conpany. I sent out an email asking for update, and lo and behold, they gave me a tracking number for one of the orders - but take note, a tracking number that does not even exist. I emailed them again, asked about the tracking number which was sent on a Friday and they said it will start moving on Monday or Tuesday. I waited, but it was Wednesday already and there was no movement on my tracking number. I emailed them again but there was no response. I was contacting them for hours but my calls were left unanswered. I filed a claim from paypal because that is what I used to pay my orders, I was asking for a refund, and after just 30 min they responded to my emails. After another hour, my tracking number started to move. Then I asked about my second order and they said they apologize as it is still being processed, AFTER 15 days it is still being processed. It appears that they are selling items that are not yet on hand, that was their response - that the manufacturer is delayed in shipping to them the item. Insane. Then they gave me a tracking number for my second order that actually moved after three days. Guess what? When I received the watch, finally, I cried due to my anger and frustration. I bought an expensive technomarine watch that is placed in an old and dirty Invicta box. I will file a claim for a refund. totally dissatisfied with this company. Please DO NOT buy from them.

Terrible customer service, have never seen a customer service cut a call on a customer before but this racist customer service individual actually cut the call on me without any remorse...worst customer service ever do not buy from them