InvictaStoresReviews of invictastores.com

One order placed on 12/29/21 and the other on 12/31/21 both have yet to ship. Before I purchased both the site indicated the watches were in stock CLEARLY they aren't. So now its over two weeks later and neither one has shipped and no correspondence with customer service they refuse to email back. Terrible customer service/and purchasing processes. Whats in stock vs what isn't is probably the easiest problem in sales to avoid and they haven't figured that out....shameful.

Ordered and paid on December 16 hoping to receive prior to Christmas. No contact from the company. They do not answer their one 800 number. They do not answer emails. No contact no watch. It is totally unacceptable and unfortunate. I will never purchase another Invicta watch. I have purchased over 10 in the last five years and enjoyed the product, but this experience has been so incredibly disappointing I will never suggest anyone ever purchasing one of these watches. They've taken a good customer and turn them into haters. I'm not the only one obviously from the other complaints that I read above. No positives all nothing but negative experiences. Going to my edit card company and ask that they get our money back and file a complaint.

Orderd 3 weeks ago no tracking no nothing send email to both fedex and invicta next day i get email saying my order is canceled. Dont buy their stuff big bs scam now iam trying to get my money back

I purchased a watch on 11/25/2021 meant to be a Christmas gift for my husband and paid around $550. My order is still “processing” and the company has not made any effort to proactively notify me on the status of my order. I have reached out to their customer service and just receive a general response that due to holiday volumes there are processing delays. However, a month and a half is more than a delay - I’m starting to feel like I was scammed. I still want the watch for my spouse, but so frustrated that I have no clue when or if it will ever be received. Also, there is a typo in the automated email that you receive when emailing their customer service where they misspelled “Service”. Seems incredibly unprofessional since that email appears to be sent out to all customers who contact them that way.

I placed an order which I requested to cancel less than an hour after placing it. I then called to follow up about the cancelation later that day. 30 minutes on hold, finally got a representative. They told me the order would be canceled "today or tomorrow". It has been 3 days since then and the order is still not canceled. The next step will be filing a chargeback with my credit card company.

I placed an order based on previous reviews. My order was placed on 12/11/21, they stated via email it would be processed in 5 days, well needless to say it wasn't. Tried calling and would get hung up on. They sent an email apologizing for the delay and that they will give me a $20 couponfor my next order. What in the world makes them think I would ever buy from them again after my experience with them. They stated again that they will ship it out in 2 days. They charged my credit card & I still waited 2 weeks, finally after making so many attempts calling I did get a representative who stated it would be delivered later that day, I hung up and called back to be told they still haven't processed my order. So I'm updating my husband while on the phone with a representative telling my husband we should cancel our order & the representative was like...I can help you with canceling your order. So I did! Was hoping to have it before Christmas because it was a gift, highly disappointed!! If they do not have the merchandise they should properly inform the buyer & they should not charge any credit card if they never shipped the merchandise!!!

My wife ordered my Christmas present Invicta watch on Dec. 10th, 2021. Its Dec. 27th and no notifications from Invictastores. I tried calling today and was on hold for 45 min. I finally gave up. I will be calling my credit card company to put a stop on the payment for items not received. I'm very dissatisfied and will never buy from Invictastores.com again.

Terrible customer service