InvictaStoresReviews of invictastores.com

Terrible customer service and fake stock! Order #1012318332 ​I placed an order on May 10, and they completely failed their 1-5 business days processing policy. They split my order without warning because they didn't actually have the items in stock at their main warehouse. One of the watches was an important birthday gift for May 25, and it will not arrive on time, completely ruining my plans. ​To make things worse, customer service agents Dexter and Mary flatly refused to cancel the unfulfilled items or issue a partial refund, hiding behind rigid automated system policies for an inventory error that is 100% the store's fault. They expect me to wait indefinitely while they collect items from physical stores. ​I have already submitted a formal cancellation request via their web chat for Fulfillment 1012318332.0 (the 3 missing watches) and initiated a dispute with my bank. Unprofessional and abusive practices. Avoid this store!

- Watch build quality continues to decline year after year, with 2025–2026 being the worst so far. - Boxes and packaging are getting weaker, smaller, and cheaper. Often the watch doesn’t even fit properly inside the box. - Shipping is a nightmare. Orders are almost always delayed. Do not buy if you need the watch for a specific event like a birthday or graduation — you will not receive it on time. - The marketing and especially the graphic design team is absolutely horrible. The ugly gorillas and boxers, the color schemes, and the overall imagery scream “cheap” and seriously damage the brand’s perceived value. The designs literally look like they belong to a scam operation. - There are constant “SUPER Sales” and “Wild Wednesdays” with aggressive discount language that is completely misleading. Nothing is ever truly on sale — it’s pure manipulation. For example, a watch genuinely worth around $3 is listed at $299 and then “discounted” to $39 on Super Sale. - They send 30%, 20%, and 10% coupon baits, but when you try to apply them, the website says “coupon code invalid.” You end up wasting a huge amount of time selecting items only to leave empty-handed. - When you place an order, they often notify you the very next day that the watch is out of stock and won’t ship for several weeks. This is not a one-time issue — it’s a consistent practice of selling items they don’t actually have. - The endless pricing manipulations using different model numbers and names is another level of deception. You can find the “same” watch (based on detailed specifications) priced anywhere from $29 to $399. When a watch is on a major “sale,” you’re often still paying 300% of its real value. And these are just the tip of the iceberg. They need new leadership, culture, quality control, watch making vendors, marketing, designers, logistics, and it goes on.

WARNING! Do not place an order thru this company. I placed an order 23 days ago and paid for the 5 to 7 day shipping. Not only has my order still not been shipped but they are not allowing cancellations even though they have a cancel option on the order. They will gladly take your money and you will not receive your order. STAY AWAY!!!!!!!!!!!

I’d give negative stars if possible. I love Invicta watches but I will never buy from Invicta store again. Their website clearly states all in stock items will ship in 1-4 days unless you pay expedited shipping. Well I ordered a 1000.00 watch on the 6th almost 2 weeks later it still hasn’t shipped. CS uses the line we are busy it will take time well YOUR POLICY AND WEBSITE SAYS 1-4 days if in stock and mine was in stock, it does not say we are incapable of handling many orders and may take longer simply 1-4 days on in stock. If they can’t stand by what THEY WRITE IN BOLD PRINT, how can they be trusted. I ordered from shop hq and always get my items. This experience with those liars will cause me to never buy an Invicta again. They sure take your money out asap but can’t seem to place the orders prong. Excuses are a they problem not a me problem.

So slow to process and ship. Beyond 5 to 7 business days you can expect longer. Wish some other company would buy the brand.

What a disgusting and dishonest business. Against my better judgment, because of all the negative reviews, I placed an order with them a couple of months ago and the first item I ordered was a watch. In particular, it was a pro diver. It never showed. I contacted customer service after a few weeks and after much back-and-forth, they flat out refused to open up a service request with USPS to locate the package. Here we are two months later, I’ve gone through the Better Business Bureau and exhausted all of my resources and still have not received my package or my money. They are even lying to the Better Business Bureau and stalling and doing everything they can possibly do other than the right thing. This is the most disgusting business I’ve ever dealt with and the last message I received from their customer service was over two weeks ago, where they told me to go through my bank and get the money back that they would not be responding to any more of my messages. This watch was a gift for a family member. I could’ve spent the money anywhere in the world, instead I decided to take a chance with this company, and I have been nothing but sorely disappointed. If you’re interested in getting robbed for your hard earned money, proceed. But I don’t recommend this company to even my worst enemy, Their customer service is just disgusting. I never thought to go look at the reviews on trust pilot before I made my purchase, but they literally have just as many one star of use as they do five and that’s pathetic. Just go through the list and read the horror stories of other people who have experienced the same or worse. How the Better Business Bureau still allows these people to operate with impunity escapes me.

Orders should be provided in a timely manner. If your company sets an expectation of 1 to 5 business days, you should honor this. Beware, this company is not a serious company.

Fools Gold-Glycine Combat Diver Run from this brand, watch was only two-years old and the spring engine failed. The customer service stated that the watch needed a complete overhaul for 380USD. Well, that 90% of the purchase price. Get a top-tier time piece from Seiko or Citizen, or Ten Casios for 380USD. Thank you for attention to this matter.