InvictaStoresReviews of invictastores.com

As an Invicta watch collector for the past two decades I can tell you that Invicta has never been known for good customer service. Even from the early days you would wait an hour or more on the phone after making a purchase from the Sunday run that was received damaged or delayed in transit. They have downsized dramatically, shop HQ went bankrupt yet invictastores.com.com is still selling watches. The quality has gone down dramatically while the prices have remained the same. But this is my biggest issue. I purchased a watch for myself and for a gift for a family member. I purchased these watches A MONTH AGO. I made this purchase while the website says one to five days processing time. I've sent a few emails, out of the three I sent only one was replied to. I just got off the phone with customer service who told me that he has zero idea on when and if the watch will be processed to be shipped and that my only other option was to cancel the order. It sounds like this is extremely common with invicta stores now. This is probably the last watch I will purchase. I can't get a straight answer from customer service and customer service allegedly has no direct line to the warehouse to answer a simple question on if my order will be shipped out anytime relatively soon within the next few days or perhaps they sold stock they don't even have yet that is still in transit from china. Just absolutely horrible. Especially being a loyal collector for such a long period of time. They clearly do not care about their customers.

Ordered on line a week ago order was confirmed. And paid. Have been in touch last 2 days due to no up date of when order would arrive website says ships in 5 day . This order has not even been processed yet and they will not give any time frame. The answer is we are very busy .that is unacceptable!!!!!

Fake super-inflated pricing so they can then give you fake offers. On whatnot live they will lie to you their watches are "over $3000 retail" to scam you into bidding. Same watch was 195$ with their resellers...and if you bring this to their attention, thry will just ban you...disgusting behaviour

Claro. Eu faria uma avaliação firme, mas factual, porque tende a ter mais credibilidade e reduz o risco de a plataforma removê-la. ⭐ 1 Star – Very Disappointing Experience With a Brand-New Watch I purchased a brand-new Invicta Celestial Astelis Automatic watch directly from Invicta, and unfortunately, it arrived defective. The screw-down crown does not properly engage or lock, which is a serious issue for a new watch and potentially compromises its water resistance. I contacted Invicta immediately, provided photos and all the requested information, and clearly explained that because the watch arrived defective, I did not want a repair or a refund — I simply wanted a replacement with the same model in new, properly functioning condition. Instead, I was instructed to return the brand-new watch so it could be inspected and potentially repaired, with an estimated turnaround time of 3–4 weeks. This is extremely disappointing. When a customer purchases a new watch and receives it defective straight out of the box, I believe the appropriate solution should be a prompt replacement, not making the customer wait several weeks while a brand-new product goes through a repair process. I really like the watch and specifically wanted this model, which makes the experience even more frustrating. I expected much better quality control and customer service from Invicta. I hope Invicta reconsiders how it handles defective products received by customers and provides a more appropriate solution in cases like this.

Once you place an order, and it's very late Customer Service can provide zero status and cnan not cancel and really doesn't care, simply said return when you get it.

Terrible do not order your watch here better go into a store I paid for next day shipping im in week 2 and no watches yet and customer support sucks they can't tell you jack save yourself the head ache and don't buy here I like invicta watches but terrible ordering online don't do it.

What a joke of a company, AVOID at all costs. Ordered a month ago and item hasn't even been dispatched even still. no one answers you all you get is AI replies that just annoy you. All of this and yet they keep selling the crap on other platforms and fill them orders.. save your money and get a named watch with the customer service that matches.

Ordered myself a birthday present watch May 18th 3 months and 5 calls to customer service later nothing has arrived. "Were waiting on the shipment department" They have always been slow to ship but this is extremely disappointing. I probably won't risk future orders.