Joined July 03, 2024
After much consideration and after reviewing the illustration of their back testing and profits made over a period of time I signed for their service.
IT WAS ALL UGLY
Cameron was the front man for this service that was a disaster from start to end 10/31/2024 after 4 months I closed my account with a 20% loss
($2,000 from $10,000), while they refunded me for the fee paid for their service ($10,000) I still suffer the lost of capital, I do not recommend their service.
RS
RASHO/SIMON S.
Avoid Investermind Algo
Avoid Investermind Algo Also called Emerald Stream Capital - Huge Losses, Lack of Transparency
I used Investermind Algo for several months and unfortunately experienced significant losses totaling over $13,000. The algorithm they promote lacks real-world testing, relying solely on developer data, which led to poor performance in live trading. Despite their claims of great returns and experience, my experience proved otherwise.
I tried several of their algorithms, each with similarly disappointing results. Their response to my losses was simply, "Sorry," with no reimbursement or meaningful assistance. While I understand trading is inherently risky, this was different. They were not transparent about the risks, and their lack of experience was evident.
One of the most concerning issues was their suggestion to monitor trades manually and close them if losses became substantial. This completely defeats the purpose of using an algorithm, which is supposed to manage trades autonomously.
Although Cameron, their CEO, is polite and nice person, the lack of transparency and poor communication overshadowed that. It took weeks to get a response from them on multiple occasions. While Cameron eventually refunded my subscription, it came only after several weeks of waiting and significant financial losses, for which they offered no reimbursement or accountability.
If you're considering Investermind Algo, my advice is to stay away. The system does not work, and investing in it could lead to substantial financial loss. Save your money and avoid the frustration of dealing with a service that falls far short of its promises.
FR
Fair R.
Don't Join Just Yet
If you are thinking of joining, don't. Hold off. They started having major issues. Their futures bots are faulty and blew through nearly 30% of my account in less than 1 week. They admitted to having serious issues and are scrambling to work them out - but bottom line is your money is at risk. Tons of people apparently are in the same boat. If you are seriously considering this service and want an honest update, bookmark this review. They are working to fix things, and seems they are trying to turn things around but it's still too early. I'll gladly update it this review when things change.
Response from InvestormindApr 14, 2024
Hi there
Appreciate your desire to educate other investors & ensure they make truly sound financial decisions.
This is something we take very seriously.
With that said, you are correct as we did experience a 3rd party tech issue and take full responsibility to resolve this for our clients.
Our futures trades on something called ‘next tick execution’
This next tick execution means that when the signal of the algorithm meets the market, a signal is sent to the broker to execute on the next tick.
During periods of high trading volatility, a platform must maintain flawless performance to ensure that execution occurs when it is intended.
We track master accounts so that we can verify daily what client results are expected to be.
This week while performing our standard tech audit we discovered that several clients trading executions were suddenly lagging behind that next tick, causing missed trades.
This was occurring on tech stacks which have never previously had this issue.
We take this issue incredibly seriously, and as soon as we learned of it, we checked with multiple clients. Most clients were not affected, while unfortunately others were.
Immediately we paused all active trading on that particular strategy and tech stack.
Actions we have taken since learning of this issue on Tuesday:
We have immediately paused active trading while our team reviews our entire tech stack
We have conducted a full audit of our network infrastructure
We have redeployed new servers directly next to our current broker
We are currently conducting server load testing which we anticipate will be completed in 7 days
At present, we use the market leading broker platform for algorithmic trading on futures.
In the last 3 weeks; this broker rolled out 3 unexpected platform updates. At this moment we believe (and we have spoken with several within the industry familiar with this platform), that these updates may have created some instability in the platforms data infrastructure.
To remedy this for clients who have been impacted we are rolling out one of our private strategies that we do not typically sell.
This strategy has been producing returns twice as high as the futures algorithm our retail clients typically get and is reserved for our Institutional clients.
We want to ensure that the experience and results that clients get with us is second to none.
The first installations of that strategy are currently being done on the new server infrastructure over the weekend and will go live on Monday.
They will run through a quick demo test to ensure the tech stack is solid and then they will begin trading.
We are adding this strategy to our current clients at no cost, to ensure that any capital which was lost during this tech issue is recovered very quickly and they can get back to doing what they came for.
It is certainly difficult for us, when relying on 3rd party infrastructure, when an issue arises that we are not in control of, such as a platform update causing trading issues
Despite the challenges when relying on a 3rd party infrastructure we are certainly aware that the responsibility of maintaining excellence and high standards in terms of product / experience for our clients falls on our shoulders.
This is something we truly take serious.
Again, appreciate you sharing. Please dont hesitate to reach out if there’s anything we can support you with in addition to fixing this issue.
BR
Brian
Stay Away
In my opinion I would HIGHLY stay away from these guys as seems very much like potential a scam.
First I dealt with a sales person nice guy but first zoom meeting he was late, 2nd zoom meeting even later and then on the 3rd meeting when I was supposed to sign up after 20 minutes late he NO showed? He couldnt get out of bed on time for his zoom appt which started at 10:00 a.m. his time and he has no value of someone else's time as I arranged my day around these appts.
I got spammed a week later and I tried to set up appt again and I got a different person which I wanted and the girl who called was so rude and because she had seen I talked with him n he cancelled my appt even though i said dont do that and she got snippy and did it anyways.
Then a week later I get spammed again. I tried one more time and get a Daniel. I was his first appt of the day at 10:30 a.m. his time and he still showed up over 15 minutes late and then had the nerve to say we only had a few minutes because he had another one at 11:00. I go so because you slept in and were late to work you're going to cut my meeting short?? He then got very cocky and arrogant and became a smart azz and I had to hang up with him after some back and forth.
I just read a previous review who mentions this Daniel by name also a couple reviews before my review about him being a jerk and to me they all are. it doesnt matter who you talk with. These millennials cant get out of bed, they cant show up on time with customers and then get a attitude when you call them out on it??? Yet they want to deal with people 20-40 years older than them in the Financial Services field??
So here's the good part- I right a 1 star review and posted it. this was about 3 weeks ago approx. I get called from the CEO and at first I was very impressed. He was upset about how his staff handle themself and talked a good game and took ownership etc... I actually liked the guy.
He said because the traditional product that they are advertising has low returns right now he was going to put me in another product. The traditional product is low returns right now fyi...and I already knew that before i talked with the CEO. January it was like around 3.5% and February around 2% so don't get sucked into ads that say 10% plus because those were from 2022 and first part of 2023 fyi.... Truth in that.
So I agree to go into this other product. He says needs 7-10 days to set up. I say fine. He asks if i will take down the 1 star review in the mean time. I say no problem and I do.
So on day 10 still nothing even though HE said 7-10 days. at this point my skin is starting to crawl because here you have the CEO not honoring his word. I dont say nothing. Then on day 13 I get a email from him not saying he is ready but asking if i had funded my account and set up a cloud computer yet because he was "almost" ready.
I said no- because i want him to get his end ready first because funding my Tradestation account is as simple as going to the bank and wiring the money. and then the cloud computer will start charging a monthly fee and I didnt want to do anything until he was set up on his end.
So he said he almost there so now I go do it. I have to pay a wire fee to the bank to get my money there and then i sign up for the cloud computer and pay my first month's fee. At this point i have a few hours of time also invested in trouble shooting with these outside platforms to get everything set up right in addition to paying out of pocket fees to get set up.
I have a zoom meeting with him a couple days later and discuss a few things, even sign a contract with him and then we need to set up a final one to get everything implemented. Now at this point his demeanor was different than the first time where he was acting professional. It was like he was rushing through and this is all new to me and I have NO idea of the process and how it all comes together as most people dont either. but that little voice started whispering saying something might not be right. The only thing giving me hope this isnt a scam is that we dont have to pay upfront but only after 30 days. So what can go wrong right?? Life is you only know what you know.
Now THE CEO sets up another final zoom meeting. At this point I am out money by funding the account ( and side bar i requested a wire back from Tradestation to get my money back and they refused, i have to wait until Monday to find out why but not good.) they took my wire and now wont send it back?
But he sets up another zoom appt with me at 8:00 a.m. And for the record this will have been my 3rd zoom appt with the guy. I like most people are busy and arranged my day around this because this was supposed to be D day where he implements everything and makes it all work... and guess what?-- Just like his staff- He no shows on me! WT* !!??
If the companies CEO stiffs you and cant get out of bed no wonder his staff wont do it either.
Bottom line I personally will never invest a cent with these guys. Nothing but a joke.