Teresa
Owner refused to refund my $300 which I…
Owner refused to refund my $300 which I requested within days of purchasing, claiming I may have viewed her proprietary info. Yet it had been verified that I never opened any of the material. So then she decided not to refund because I had NOT opened any of the material, and done any assignments. Refund policy has been changed since my unethical experience with company.
Response from Invest DivaJul 31, 2021
Hi Teresa, We're sorry about your experience with our customer support. We have a very clear refund policy stated on all our order form pages. We also explain our refund policy in detail in the presentation that leads to the PowerCourse offer as well as on our general terms of use page here: https://investdiva.com/terms-of-use/ Here are the details of our Powercourse refund policy: We want you to be satisfied with your purchase but we also want you to give your best effort to apply all of the strategies in the course. We offer a 30-day refund period for purchases if less than 35% of total course material has been viewed (we use a database provider who provides accurate metrics regarding viewership of total course content). However, in order to qualify for a refund, you must submit proof that you did the work in the course and it did not work for you. Please note, if you select the monthly payment option we are not able to stop payments without a refund request being submitted. Refund requests within 24 hours of purchase may require additional verification in an effort to prevent piracy. We are happy to work with each customer until they are fully satisfied with Make Your Money Work For You PowerCourse. This is what we call satisfaction guaranteed. What that means is that once you get in, participate in the program and submit your answers to the review questions for the first 6 modules out of the 28-module PowerCourse and still don’t think it’s right for you, we’ll gladly give you a full refund… You must complete the refund requirements (see below for instructions) within 30 days of enrollment. Refunds are given only when requested by email, by a student who has purchased the Powercourse and has completed the review questions for the first 6 modules. The answers must show that you indeed have made progress and understand the basics of each module. NOTE: You do NOT need to release any personal financial information while assigning the review questions. Hypothetical financial situations can be used to prove the completion of the first 6 modules. Prior to the Powercourse offer, we ask all our potential students to please only join the Make Your Money Work For You PowerCourse if they are an action taker, and they know they are going to put in the effort and actually do the work and study as this is not one of those get-rich-quick programs. Why We Created Our Refund Policy This Way Our main goal with the Invest Diva Movement is to help people take control of their financial future and make their money work for them. The reason why we designed the refund policy this way, is that we KNOW our program will help you with your finances. We KNOW you will be better off financially by completing the first few modules. Our mission is to help you take control of your of your financial future, whether you decide to stick with us till the end or not. So as a service to you, we invite you to complete just the first 6 modules out of 24 modules, and we give you a FULL refund if you’re still not satisfied and don’t think the Invest Diva Movement is the right community for you to support you reach your goals. Basically, you can have the cake and eat it too. Does that sound fair?