Inventory SourceReviews of inventorysource.com

Customer service is professional, I don’t believe they are really that amazing but they are legit. I asked for a refund as they had trouble with their Shopify app. They gave me a full refund. So customer service 8/10 the actual service is probably 6/10

Great concept. There are not enough suppliers in the Lawn and Garden Niche. Overall, I like the way it works when everything is automated. Also, I wish you could post more than one picture.

I really like the service. The only problem I have is there is a very limited number of automotive suppliers in the Jeep niche.

I had Problems with the suppliers connect with Inventory source. In my opinion, I.S. should select better the suppliers at least chose ones that have minimum capabilities.

My company, SystemsDirect.com has used Inventory Source for around 10 years or more before current ownership. It is a vital part of out online business. They have greatly improved their system, website and added new data services Unfortunately, over the years, we have encountered many issues with their core product, which is their supplier's data feeds, which have been plaqued by inaccuracies, such as incorrect stock counts, products still in feed that were discontinued with stock still showing and other numerous issues too many to explain. These inaccuracies between what their feed and the supplier show, have cost us real money with order cancellations, refunds (eat credit card and PayPal transaction fees). Not to mention customer disappointment. Order cancelations caused by these issues also damages my company's integrity and trustworthiness. In addition, when there are issues, their support sometimes fixes them and explains reasons, but numerous times, they say they cannot find the problem and their solution is to do a full feed update. Lately, we have not had that many issues with data in our supplier feeds. So, Inventory Source is a mixed bag for us both good and not so good, but we need them.

Inventory Source is a great platform, except you can waste a lot of time and money to discover the suppliers are bad, the feed insufficient or that shipping can't be done and you wasted months of work and costs. Integrating the service and launching right away can be a disaster. You need some business accumen to minimize bad reasoning. Unfortunately, IS does little to vet the suppliers they offer. They don't check if they have quality photos (or any photos at all), product descriptions, and other vital details that hugely affect your ability to sell and make profits. I also found that the feed from IS was not always current. For example, the product photos were horrible from the IS feed while the company's own website had good quality products. This is not helpful if you sell online. Once I went through paying subscription fees and a lot of time structuring the site and pulling product inventory, I discovered that the suppliers product descriptions were not even processed by IS platform! In other words, completely useless to have only a title, images and prices if you can't even get descriptions, tags and variables imported in the feed. And this is of course based on the lack of understanding by the developers of the service. The flexibility to adjust prices is also poorly developed. IS basically focuses on bulk rules while there need to be much greater fluity. Reality is that suppliers do not offer 100% markup on all items. The lack of flexibility means some products will be overpriced on your website while others will be underpriced and creating a loss. If they adjusted it with more sensible features it would be a great platform and I would signup in a heartbeat.

***updated to 3 stars for fixing the issue after leaving this review*** Order processing time can still be improved, but is getting better. Still looking for a better method to manage and follow up on individual order issues in a timely matter. IS needs a disputes center or something of that nature.

Pretty good except category mapping. (Never used live chat only email support, which is very quick.) My only reason not to leave 5 stars is because they don't have a good solution for mapping categories. So, to onboard a vendor to a marketplace or my website, with,m say, over 1,000 vendor items in 100 categories to market place categories, I have to manually look up each vendor item category, then, map it to marketplace category in the Inventory Source system, then run an update.Super Tedious. Recently I asked Inventory Source if they offered a service for a fee to do that, they said no. I then asked to recommend a 3rd party outsource who is familiar with Inventory Source system that could do that, and they did not send even one. I'm hoping this 3 star review prompts an improvement on this issue, and I will update and upgrade this review and Rating should that happen.