Inventory SourceReviews of inventorysource.com

Response from Inventory SourceJul 16, 2020

Hi Dan, We’re sorry to hear about your experience with Inventory Source. We pride ourselves in having 24/7 customer support and replying to all emails in a timely manner. On average, we respond in less than 2 hours. We’d love to learn more about the issues you have faced so we can correct them. Please reach out directly to [email protected] and request a manager, so we can make sure your concerns are addressed by the right person.

Response from Inventory SourceNov 8, 2019

Hi James, We’re sorry your experience with Inventory Source didn’t meet your expectations. We pride ourselves with being very responsive over email with an average response time of 3 hours. We offer scheduled calls via our website with our experts that you are able to schedule the same day, even multiple times a day if needed. This is to ensure that we are able to help our customers in the most efficient manner. If you have the examples of our responses taking that long, please send them to us so we can investigate the matter.

Response from Inventory SourceNov 8, 2019

Hi Bob, It seems as if you haven’t used our service in well over a year. Looking at your account we are unsure of the actual issue you speak of and don’t see any evidence to show an actual complaint within our support. This is very odd you would go to a public forum to first bring this to our attention, but we are happy to address the issue if you email us directly. We are always more than willing to help our customers in any way we can, as we do daily with our thousands of happy customers.

Response from Inventory SourceMay 13, 2019

Hi there, Thank you for taking the time to provide your valuable feedback. We are sorry that you have had such a poor experience with us. Upon looking into your account, it seems as though we have tried helping you resolve connection issues along the way with what you requested. We have many happy customers using WooCommerce as their platform with no issues. As for orders, please keep in mind that Inventory Source does not ship out your supplier's orders. We simply are the integration link between your ecommerce store and the supplier, so we do not have the control/ability to ship the products ourselves. We pride ourselves in having an average email response time of 3 hours, so 3 to 4 weeks for a response does not sound like us and is unacceptable. If you have examples of a response taking that long, please send it to us so we can investigate.

Response from Inventory SourceMar 11, 2019

Hi Joshua, Thank you for taking the time to provide your feedback. However, you as the customer are in complete control over what you upload to your store. We have numerous tutorial videos that show you how to add or exclude products from your catalog that get updated to your store. We also do not activate your feed for the first sync without you first checking a box saying your catalog is complete and to proceed. Your individual payment processor not approving the products you have uploaded has nothing to do with Inventory Source, and it is up to the customer to know their individual payment processor’s terms. Also, I think you may have misunderstood our email. Offering a $10 credit of appreciation is merely a thank you for your time. We are more than happy to also provide you with a $10 credit as well for your time providing feedback - it wasn’t just for positive reviews. We have a great community of businesses behind us that does not need to be “bought’. In fact, we have been showered with emails from customers from the email, thanking us for our service and adding positive words of encouragement.

Response from Inventory SourceMar 11, 2019

Hi Jack, Thank you for taking the time to provide your feedback. We are sorry you have had such a negative experience. We have experienced significant customer growth in the past few months and are working hard at bettering our support. As you can see by the other reviews, many have had great customer support experiences. We are always looking for areas to improve and are putting processes in place to do so.

Response from Inventory SourceMar 11, 2019

Hi Yardi, We’re sorry that you have had such a negative experience with Inventory Source. We work hard to answer every customer in a timely manner, with an average email response time of 3 hours. I’m not sure why your issues were not resolved, but I can guarantee you we are more than happy to try again and help. We hope you give us another try, feel free to say “Attention Travis” in the email to notify our Managing Director of your issue.