Britany
Good for Shopify, not WooCommerce
Honestly I have quite a mixed review of IS starting with the email request for reviews. But that's beside the point. Long story short, IS is a good app but has growing pains like anything else. I do recommend IS if you're on SHOPIFY and have a large inventory to monitor (mine being 6k items). Category mapping can be a little confusing but you just have to watch videos. For the long story conitune We start with Pros: Inventory Source has an invaluable app to those of us who are dropshippers. I know for sure I have no intentions of looking over 6,000 items and do inventory for each. F* that, and I know everyone else is on the same page else they wouldn't be looking to IS. I started out on Shopify. Never had a single problem and was happy as could be. I chatted breifly to support for help with mapping and such and those basic convos were totally fine and a great help. However, some shoppe changes were made because Woocommerce has numerous options Shopify doesn't have. And thats where everything went to hell for about 7 mo. Support desperately needs help, and they also need to understand who their app pairs with and what it can do to a sync. My issue was Woocommerce/Bluehost kept shutting off the sync because it was getting 5500+ hits in a few minutes so Im guessing it thought it was bot/spam/virus. So my shoppe wasn't getting updated for days/weeks at a time. I would email and ask why, they would manual push a sync, promise it was fixed and it would happen again. Believe me when I say I tried and tested IS support hard. Their email auto responses were annoying AF and held no weight of empathy. *HOWEVER* I did speak to few support people (after getting aggressive) who genuinely tried to help and did for a while. The problem was IS couldn't help the issue because it was Bluehost rejecting, and Bluehost wouldn't help becuase it is a 3rd party app. So I was left in the middle. Fast forward I'm back to Shopify and haven't experienced a single problem the entire time since. All 5.9k items are updated multiple times a day. The app does need a great deal of improvements and more options like in pricing especially but make no mistake that app is 100% helpful, if you stay on Shopify. I will be more than happy to update this review when more changes/growth has been made
Response from Inventory SourceMar 11, 2019
Hi Britany, Thank you so much for taking the time to provide your honest, valuable feedback. We are so glad that you have had a great experience with our Shopify integration. While we admit we are not perfect, we are always looking for ways to improve - including our support processes. We are working on correcting what we are lacking, and we look forward to continuing to serve you and your business!