Gerald M.
16 hour course could have been 4 hours.
16 hour course could have been 4 hours. Covered ITIL entry level service terminology, more suited for first year High School (at latest) intro to IT Service terms.
Response from Invensis LearningMar 9, 2026
Dear Gerald, we’re sorry the course did not match the depth and pace you expected, and we appreciate you sharing this feedback as it helps us to review and deliver the program more effectively in future.



