Logan R.
vinyl jacket so poor in quality you…
vinyl jacket so poor in quality you couldn’t read the text on it. the folding job was equally as embarrassing. emailed support and haven’t heard back at all. would not recommend and still want a replacement/refund
Response from inthecloudsDec 6, 2024
First of all, we want to sincerely apologize for the experience you've had with your vinyl jacket. We truly value your feedback and are very sorry to hear that you were not satisfied with the quality of your order. We take great pride in providing high-quality products, and we understand how important it is for every detail to be just right. The final quality of the jacket and overall product can be influenced by the quality of the files uploaded, including artwork and audio files. However, we understand that this doesn't take away from your frustration, and we are truly sorry for any inconvenience caused. Please rest assured that we take your concerns seriously, and we are actively reviewing the situation to understand what went wrong and ensure we can improve for future orders. We also apologize for the delay in our response. Thank you for bringing this to our attention, and we appreciate your understanding.




