inthecloudsReviews of intheclouds.io

sound and print quality is awful. the first minute or so is just static, and the speed is wrong so it sounds off. the vinl cover is crap. wish i read these reviews before buying

I ordered 2 copies of the same record, which are tracks that I produced/remixed, so I had the WAV mastered and rendered directly from my DAW, which means zero noise. The production and shipping time were not the problem, actually I got it before the 6 weeks expected originally. Jacket and label print were actually good, nothing to complain there. But...here we come with the issues: 1. Sound quality was AWFUL in all possible ways. 2. Besides the bad sound quality, there is a low frequency noise in all tracks and not only audible in the silence parts. 3. A lot of pops during the track reproduction 4. Surface noise also above all other lathe cuts that I got before. 5. (and the worse issue) TERRIBLE CUSTOMER CARE!!!! I've sent multiple emails, all answered by AI agent. It's been already almost a month since I've gotten the records and no solution. I already sent a last email asking for refund. All I want is to return this piece of crap and get my money back. I understand issues happen, but not being considerate with the customer who trusted them to do get the job done and now I need to be stressing out with stupid AI agents (and now I am not even getting the AI responses lol). That is messed up!

Awful. No update on how long the item takes. Just "we're busier than usual." The ink stinks. The paper stock used is a step away from being 3 sheets of printer paper thick and there were at least 2 conversations about them using a gloss finish and I believe I paid for it with the link they sent me but it was a matte finish. Took months. Like almost 3 months. This is bad. I paid $50 for idk even know what. Not recommended.

My entire design was printed off center, customer service has given me no resolution weeks later.

Placed an order almost 2 years (!) ago...still nothing. Dont buy here!

I sent over two WAV FIles to have cut on 7inch records. They sound horrible with loud hissing being played through the record. That one record was a test, before I sent a list of more WAVE Files to have cut. SORRY it didn't work out.

They kept baiting me by saying "Delayed by 1 week" "Delayed for 1 day" but turns out IT WAS NOT EVEN GIVEN TO THE SHIPPERS. When the final product came I was expecting that good cardboard material but it came in a cheap canvas casing and the vinyl was scratched, so I waited 4 months worth of delays and 100 DOLLARS for a cheaply made vinyl record. DONT BUY FROM THESE "Quality" vinyl record makers.

The basic ordering stuff is fine, but shipping is horrible. I placed my order on November 8th of 2024. I received the notification that the package was "shipped" on JANUARY 30TH OF 2025, far off from the proposed "4 weeks" that the website described. In actuality, at the time of writing this, the package has NOT been shipped and instead has been sitting in Pre Shipment since the 30th with a label created, but no package, which means that USPS HAS NOT RECEIVED THE PACKAGE AT ALL, IT IS STILL SITTING AT INTHECLOUDS. This is absolutely horrible service and I'd highly recommend AGAINST purchasing from them unless you like dealing with customer service. UPDATE: As of February 27th, I have received my tape, it's pretty good, audio quality is good, but I'm not a fan of the fact that the label on the cassette is printed onto the plastic itself instead of a sticker, especially given that it's misaligned. But either way, I still would not recommend this service simply due to how long it takes to arrive.