intheclouds Reviews | Read Customer Reviews of intheclouds.io

intheclouds Reviews | Read Customer Reviews of intheclouds.io

intheclouds reviews

Showing 31 reviews with 3 stars · Clear filters

Paul N.
Nov 10, 2023
Friendly but disappointing outcome
Friendly, enthusiastic and responsive service. Sadly, I'm not happy with the sound quality of my record. I provided WAV files for each song hoping they would contain enough digital information to translate well onto vinyl. That is not the case. There is a low background hum from beginning to end and each song is notably hollow sounding. Seemly good people with hearts in the right place, but not a great outcome for me. Maybe that's true for the entire vinyl pressing industry. I don't know. This is my first foray.
Response from inthecloudsNov 13, 2023
Hi Paul, Thank you for sharing your experience with us! We apologize if there are issues with the vinyl produced for you. We have sent you an email so we can discuss how we can resolve this to your satisfaction. All the best! In The Clouds
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OR G.
Oct 22, 2023
the shipment was way to long
the shipment was way to long , and the vinal was not as big like the pic in the website
Response from inthecloudsOct 24, 2023
Hi, Thank you for sharing your experience. We apologize for any inconvenience caused. We are actively working to address the issue you mentioned and make improvements where needed. If you have any additional feedback or if there is anything else we can do to assist you, please let us know. We value your input and are committed to providing the best possible service to our customers. All the best! In The Clouds
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Caleb A.
Oct 6, 2023
Custom Vinyl
The vinyl quality is good. The main problem I had with this order was the cover art was off center.
Response from inthecloudsOct 9, 2023
Hi Caleb, Thank you for bringing this matter to our attention. We apologize for the issues with your cover art. We have sent you an email so we can have this issue fixed for you as soon as possible. Again, we sincerely apologize for the inconvenience this has caused. All the best! In The Clouds
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Tomas
Sep 21, 2023
A decent quality custom record cover
I ordered a single custom record sleeve printed for a record of mine that was missing one. The sleeve was well packaged and arrived in a reasonable amount of time. And the printing quality and colors were excellent. However, there was a white strip on one edge despite me having fully filled all the bleed areas, and the cardstock used was much flimsier than most record covers. It's stiff enough to protect the record on my shelf, but flops around a lot when I'm trying to get the record back in. For what I need it for it's perfectly adequate, but could have turned out better.
Response from inthecloudsSep 26, 2023
Hi Tomas, Thank you for bringing this matter to our attention. We apologize for the subpar product you received. Providing high-quality products/services is our top priority, and we regret that we didn't meet your expectations. We would appreciate the opportunity to make it right for you. Please get in touch with us so that we can discuss how we can resolve this issue to your satisfaction. All the best! In The Clouds
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Joe E.
Sep 13, 2023
Couldn’t upload songs I wanted but…
Couldn’t upload songs I wanted but overall got the job done
Response from inthecloudsSep 26, 2023
Hi Joe, Thank you for taking the time to send your feedback. We apologize for the issue you have encountered and for the inconvenience. We are actively working to address the issue you mentioned and make improvements where needed. If you have any additional feedback or if there is anything else we can do to assist you, please let us know. We value your input and are committed to providing the best possible service to our customers. All the best! In The Clouds
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Aaron F.
Sep 7, 2023
I loved the product as usual but I…
I loved the product as usual but I uploaded the songs on vinyl 1 in the wrong order. Normally when I email about an error before they create it they get right back to me and it’s fixed and it comes to me right. I sent the email (#ITC28204) but got no response so the album is out of order on the first side of vinyl 1 but the quality is amazing! I would highly recommend! Just make sure you triple check the order of your tracks before submitting! I’m still going to only order from them forever!
Response from inthecloudsSep 26, 2023
Hi Aaron, Thank you for taking the time to send your feedback. We apologize for the issue you have encountered and for the inconvenience. We will take immediate steps to improve our communication processes. If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly. All the best! In The Clouds
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Francis
Aug 14, 2023
Product OK but lack of communication
The product is not bad, but I left 3 stars only because there was a complete lack of communication for 2 months. I think you can improve your reviews by responding to emails and giving periodical status about the orders.
Response from inthecloudsAug 18, 2023
Hi Francis, Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication. We strive to provide clear and timely communication with all our clients, and we're disappointed to hear that we fell short in this instance. Your feedback is valuable to us, and we will take immediate steps to improve our communication processes. If there's anything else we can do to address your concerns, please don't hesitate to reach out to us directly. All the best, In The Clouds
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