inthecloudsReviews of intheclouds.io

I ordered a custom record on November 8th in hope it would come in time for my Christmas to gift to my older sister. It didn’t arrive until January 13th. Whenever it finally arrived the cover photo was a lot more pink than the original photo I gave them, same with the back cover and the labels inside. The overall record itself was good quality, but she hasn’t played it yet. When we tried to reach out to the company to see where my order was or why it was taking so long, they never answered my emails and they didn’t have a phone number to contact. They claimed that it would take four weeks to make and two weeks to deliver. I got mine over two months after I ordered it. I understand it is a lengthy process, but if I am ordering something way in advance and reaching out to your company, I at least expect a response.

I placed an order for a custom vinyl on November 16th and have sadly still not received anything. I have sent multiple emails but no response. I was really looking forward to giving this as a Christmas gift and am hoping that I will receive it before I go back to school as I am on college break right now. I hope to be able to edit my review after I get my vinyl. Order #ITC29401

I ordered this for my girlfriend as a Christmas gift quite a while ago, and emailed twice to ask about the progress, even messaging the Instagram page. No response at all. If my order is going to be late, I NEED a response, but I haven't heard a peep. Edit: she's broken up with me and it STILL hasn't shipped

It's been multiple weeks since I tried contacting them and no answer. I ordered my product months in advance in order to get it in time and it is now well past the due date with 0 updates. If they could at least give order updates but noo they would rather post on all their socials and send multiple random promo emails a week. Seeing all the reviews on here and comments on their socials it seems they often get away with this. I would not recommend, the organization needs to do way better. If by the end of December I still haven't received any update I will cancel my credit card payment.

I ordered a custom vinyl sleeve. The shipping time said 10-12 business days, yet it took 6 weeks to arrive. Throughout the 6 weeks, I got emails from the company asking me to pay $100 for rush shipping to get my order in the time frame I was originally told I would get it in (my order was $10). I contacted customer service, which sent me a bot response in return. I replied that my issue hasn't been resolved, and was contacted by a customer service rep who said he flagged the order and would email me back with an update, which I never got. I received the sleeve after the 6 weeks, and while the quality of my order was good, I waited three times longer than I should have for it, with no help from the other end.

There was an audible 'hum' sound on the vinyl, presumably from the cutting machine, and I don't know why they would leave such a wide amount of blank space near the outer rim of the vinyl before cutting the grooves. UPDATE: Despite what they said below, about "resolving the situation".....they never did follow up with me about that. That was just lip service I guess.

Vinyl design not like the websites mock-up,The Cover was discolored the wrong color and slightly blurry the center labels were very off even tho i made sure to make them even on the website checked 3x to make sure some of the songs skip and loop but over all it wasn’t worth it and i have a 2 Lp Vinyl on the way from them witch is over 100$ so i’m hoping to have a better experience pros: beautiful vinyl color

I bought this vinyl as a present for a friend for her birthday. The paper sleeves that the record come in were both split, so I had to spend even more money to replace them, and the jacket for the record is creased with a huge circle outline, most likely from the packaging being really tight and causing an imprint from the disk. The photo I used on the front was extremely blurry but that was most likely my fault for not uploading a really good quality one. I just reprinted the photo and stuck it over it. The songs are good which I guess is all that really matters :)