inthecloudsReviews of intheclouds.io

your service is shit, my package has been sitting in once place for weeks and not moving, you never sent it out. I want a refund

The sound quality of my records is horrible. It’s more surface noise than anything else. I know that lathe cut records are better than this. I have other lathe cut records that sound much better than this. One song on each side at 45 RPM should not be so quiet and have so much surface noise. The jacket sleeves are flimsy and the records don’t quite fit inside of them. It just wrinkles up the inner liner if you try to carefully force it in I won’t be ordering from this company ever again.

2 months to receive my order

The sound quality was terrible. Where are the needles starts on? The record is not proper at all. I’ve complained and never received no feedback from the company at all. This is my fifth order and I keep trying to give the company the benefit of the doubt and I’m still getting terrible results. No one from the company has contacted me to talk to me about this or to rectify my orders.

Order was delayed substantially. Print quality was very disappointing.

I tried ordering a vinyl from them twice, once in 2023 and again this year (nowhere else sells this record) and both times have been a sketchy waste of time. They will feed you copy and paste responses for months and ultimately be forced to refund it MONTHS later.

I’ve made an order weeks ago and it was estimated to be delivered by 4 weeks. The status says it hasn’t even been processed and it was a $160 AUD order. They do not reply to their emails and only have an automated system that says there are delays. I have no updates or details on my order and no way of getting in contact.

Stay Away from Intheclouds I placed an order with Intheclouds in mid-May, and everything seemed great at first. I created custom audio tracks, edited the mix myself so it would sound perfect, and even designed the album art to fit the jacket. I was so excited—it was meant to be a very special birthday gift for my girlfriend. After waiting two full months, it finally arrived just in time. I had used clips of us laughing together and added a custom message at the end of the vinyl. It was personal, heartfelt, and meant everything to me. But when we played it… it was a disaster. The bass was so blown out it drowned everything else, the highs were completely lost, and the mids were peaking so badly it was unlistenable. I spent $200 CAD—my entire birthday gift budget—and my girlfriend ended up with nothing on her birthday. To make matters worse, trying to get support has been a nightmare. Their AI-driven email response system is confusing and impersonal, and after three weeks, I still haven’t received a proper reply or resolution. I’ve now lost $200 and all I have to show for it is a ruined gift and total radio silence. Avoid this company at all costs. They ruined a very important moment, and clearly don’t stand behind their product.