inthecloudsReviews of intheclouds.io

after 11 weeks I'm still waiting... I asked paypal for the refund. No response to emails ... seems like a scam.

Are you fckn kidding me? My order never arrived. I've sent to you about 20 mails and none have answered me neither gave me a solution.

took forever to ship

This company stinks to testosterone from 500km away. Their service is literally the WORST thing I’ve seen in years. I ordered a custom gatefold jacket in late April just to “surprisingly” get to know today that they have just cancelled the order without any previous advise and after +2 months of wait. I sent them several DMs and mails just to get as an answer in late May that they were going to ship my order in the next “few” weeks 🤡 After several weeks of wait, I, again, sent them others DMs and mails with now, absolutely NO answer to them, until today that I’ve gotten to know that they cancelled. Well, this was a lesson, first time ordering and absolutely no more. Also I’ve seen some reviews of their vinyl sound quality and honey, I suggest you to order from Kunaki, beevinyls or another different vinyl custom shop… Be sure to save your money from these rats!!

Ordered in early March to be ready for my parters 5 year anniversary in June, expected delivery date was in May but the order hadn’t even been sent by this date. Finally received an order after lots of back and forth emails, it didn’t come in time for the anniversary and wasn’t even my order. Extremely upset do not order from here.

Far out of their delivery window, refusing to cancel and refund the order after requesting very kindly twice. They replied that my order had already shipped so they couldn’t refund it. Turns out they just created the label so they could refuse my refund, but it didn’t ship until yet another week, so they were obviously just trying to keep my money. Overall it took 11 weeks to receive my record, when the terms of service on the website when I purchased said “Standard Production ~6 weeks.” They take no ownership or responsibility for their unfulfilled terms, but it doesn’t stop there. I received the record, and the quality is abysmal. The cut is shallow and messy. The playback is distorted. I am a professional audio engineer, so please know this is an objective fact. Completely distorted. They made a disaster of a record out of my very own music, so I am incredibly disappointed. It has been over a week now after I demanded a refund for a third time, and they are ignoring me. I will try to contest the charge on my credit card and report this scam company everywhere possible. They are unprofessional and just downright bad at their service, and do not take the customer response seriously or make any improvements despite years of terrible reviews by customers with similar experiences as mine. I wish I had read these other reviews sooner. They stole my money and failed to deliver on their terms of service in both production time and quality assurance. Buy your products somewhere else!

these guys are about as unprofessional as buisness can get, my guess is they operate very well on a local level and that's their primary focus HOWEVER you MUST advertise this to people out of state. Waiting four months for a response is never ideal under any circumstance but especially under one where you list wait times should only be a month. i don't know i really wanted to give these guys benefit of the doubt but the printing isn't anything special after they finally delivered so i just feel like wow, all that effort for this?

Extremely disappointed with this company. Hard to tell if its a scam or they are just incompetent. Either way, you wont be receive your item but will be parted with your money. A lesson learned to always check the reviews