inthecloudsReviews of intheclouds.io

Order is weeks past expected shipping date and they won’t respond to any emails.

I recently received an order I had placed with intheclouds for a custom 12" record. The quality of this record is absolutely unacceptable and I am extremely disappointed and upset. Firstly, the slipcase for the record is extremely flimsy and low-quality, not made of the type of material you would expect for a vinyl record. Secondly, I ordered a white vinyl, and paid extra for this, expecting a nice clean white record. However, what I got could be more accurately described as a light-grey translucent record, which is not what I was expecting. Thirdly, the custom label that I had provided was printed/applied off-center on both sides, so even though I tried not to place anything close to the edges when designing them, some text was still cut off. Now, all of these are aesthetic complaints, but the worst fact of all is that the sound quality of the record itself is absolutely horrible. I went out of my way to find high-quality music files to provide, but the record has skipping issues, a loud hissing noise that can be heard throughout, and generally sounds very compressed and low-quality. There are no redeeming qualities to what I received.

Order is now 2 weeks passed expected shipping date. Have emailed and left messages on social media with no response. Order # ITC28005

EVERYTHING NEVER GOTTEN MY ORDER AND THEY IGNORE MY MESSAGES

If I could leave 0 stars I would. Ordered a custom vinyl jacket and of course my order was received and money taken. After the 6 week period I hadn’t received my product or been notified of it shipping. I reached out to customer service and they told me they would look into it. A week later I followed up. No response. A week later I followed up again. No response and still no product. Disputed charges with the bank. Still have received no product or response from February. Do NOT buy from this company. Wish I would’ve read these reviews first.

The item itself was great but the service was terrible. It said it would take 5-7 buisness days to make but it didn’t get made for almost 2 months. That’s just it being made and not including the shipping time. I contacted multiple times saying that I wanted to cancel and they wouldn’t let me and said it would be coming soon.

It took so long. It sounds like garbled mess, and ended up not using it.

I never received the order I placed and paid for with this company. I reached out to their customer service several times and I received the same automated reply of “we’re looking into the issue” but nothing was resolved. I had to get my money back through a third party payment system that they use. If you value your time and sanity, do not use InTheClouds. It’s a total scam.