inthecloudsReviews of intheclouds.io

Never recieved my order, and customer service has stopped responding. They literally just stole $100 from and then never responded again

It was my last resort as no other custom vinyls are made in my area, unfortunately I should have read the reviews and avoided it as it's been a month with no response from any emails I've sent, they took the money and left and I'm really worried that I might never receive it, I ordered it over 2 months in advance so it can come in time for my anniversary but guess not :/ as of today it's been 4 weeks exactly edit: as of today I've sent 16 emails already (been spamming 2 emails a day trying to get a reply to no avail) 100% do not order from them, I'm going to be trying from different email addresses and if by the end of January nothing happens I'll be disputing my charge edit after around 2 more weeks: they've asked to reach out to them but haven't replied to anything since December? Something weird is that they're only contacting me from my email under the name Emma but not Hadeel (even though the order was under Hadeel) not sure if it's racial profiling but it sure feels like it. They've responded for 2 days telling me processing time is up to 8 weeks but after that back to no contact. As you can tell it takes a lot of energy and hassle to get anything out of them so my review is unchanged, I hope atleast the quality is good if it ever arrives so I can feel better final edit: I got my refund in my bank account after i told them to cancel the order and went back and forth on emails, I'm lucky to have actually gotten one rather than ignored like everybody else in these reviews, I wont change my rating but it was truly an exhausting experience

Ordered almost a year ago and still never received the custom CD. Reached out multiple times and they always said they were “working on it” but obviously that’s not true. Reached out for a refund as well since there was no deliverance of the package and got no response. I would not recommend this, and it seems to be a scam or at the very least a very poor business.

It has been over 8 weeks since I placed an order for one single custom CD. After a month I emailed their customer support and they mentioned that CD turnaround time is 3-6 weeks and it would take 6-8 weeks to ship. My order is #ITC29279, and I was just wondering if I will get it at all.

It is unbelievable how unresponsive they are after you place an order and they take your money. Especially after every review of this company mentions the same thing, you think they would try to do better. No updates, no responses to emails. Its beyond frustrating. I have reached out via email, facebook, and now I am hoping they respond here. I want to know where my order is. If I dont here back soon I will have no choice but to challenge the charge on my credit card and lay a formal complaint against the company. I just want my order and to know what is going on, that is all. My order number is: ORDER #ITC29488 PLEASE get back to me (teachguy at hotmail.com)

Last review I make, they still haven’t contacted me, they keep sending promotional emails through their contact for support email, and they keep reposting random videos on their instagram story daily. I’ve seen reviews where they haven’t gotten their items in almost a year and believe they focus on the biggest orders that pay the most money. Again willing to take down my reviews if I know I’m going to get my item but it appears I’m not.

I ordered a Vinyl for my boyfriend as a christmas gift that was very very sentimental and I still have yet to receive an update, Im so upset because I was looking forward to seeing him be so excited about it. I have CONTACTED them and no answer, I failed to look at reviews before making my order and now im afraid I was scammed, I really hope I can take my review down if im reached back to. Please give me an update I understand it is the holiday and I don’t want to give this small business another bad reputation. MY ORDER #ITC29454

I did not want to leave a review but I feel I have no other choice. I placed an order on November 11th for a 2XLP Custom Vinyl Record for my husband as a Christmas gift. Website stated 6 weeks for production and shipping, with an estimated ship date of 12/23. I figured I wouldn't get it by Christmas and waited patiently. 12/23 came and went with no update from the company. I checked the status and they updated the shipping to say that they "missed the mark" and that the updated shipping date is... 12/23. I figured this couldn't be correct so I have reached out politely multiple times over the last week and a half, simply for an update. If I could be assured that I would receive the record by the end of this month I would be happy, but no response at all. I even messaged their Instagram account to no response. They keep sending me promotional emails to buy gift cards, their new record styles, and posting on their Instagram stories but can't update their paying customers? This is not how a good business is run. This was the gift I was most excited about for Christmas so I'm disappointed to say the very least. If I don't hear an update about my order by 1/8/23, I'll be reporting this purchase as fraudulent and charging back my payment, which I really don't want to do because I really want this record. My order is #ITC29302. If you reply with a canned "Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience. We are actively working to address the issue" yadda yadda, I'll assume I'm never getting my record and will chargeback immediately. Govern yourselves accordingly.