inthecloudsReviews of intheclouds.io

i hate writing any sort of negative reviews because i never want to be rude but it’s getting to the point where i am seriously having regrets supporting this small business. i paid for a custom vinyl on 1/7/24 expecting it to come right around valentine’s day, just like another customer had said. i understand that these products are custom and may take a couple days longer than expected. i can attest that when i also ordered it the expected arrival was 4-5 WEEKS. i also can say that after a few weeks when i went to go check the estimated arrival it had changed over to 6 weeks, so i understood this and thought i would get an updated email. it is going on the 7TH WEEK and i still haven’t gotten any sort of updated email or have been communicated with. i had sent a very polite email on 1/22 with still no response at all. i’ve tried looking for other ways of contact but all i’ve seen on other platforms like instagram or tik tok is that they use a third party service, which does not even respond to emails anyway. the lack of communication is irritating and the audacity to have ZERO communication is so disappointing, when i paid a good amount of money for this gift. in addition, the fact that the social media accounts have time to post random stories but NOT answer or communicate to their customers is infuriating. i am having so many regrets and would honestly just like a refund of my money so i can take business else where.

Ordered a vinyl record sleeve from InTheClouds. It took over a month to arrive, and I was dissapointed in the quality overall. The cardstock used is very flimsy, more paper-like than what you would usually get with a vinyl. It felt wet, almost like the ink was still fresh. Corners were also damaged during shipping. Took a chance on a small business, but seems they are over their head. ill never use them again. Sorry!

The order took close to 4 months to receive. I had no response from their support team. And to make matters worse when I did receive the LP the front and back cover was a completely different colour to what I had uploaded and the digital proof they sent. It should've been close to black and white but it arrived as a dusty pink. The vinyl itself was a nice white colour however I also noticed a crack on side A in the centre. Overall I don't think I would use these guys again. Not a good experience

I put in my order for a 7 inch vinyl jacket around mid December. I never got confirmation or estimated delivery date. I sent them four emails and It took them over a month and a half to contact me. By then I had canceled the purchase through my bank. Finally, they responded and ended up sending me the printed jacket anyway. The printing quality was terrible and off-center. Part of my image was cropped off. The vinyl quality and color was not correct either. Overall did not have a great experience

i didn’t want to have to do this because i get what it’s like to be a small business owner but i simply cannot deal with ghosting/being rude to clients. backstory: i ordered a custom vinyl around 1.7.2024 as a valentine’s day gift for my partner. when i ordered i MADE SURE to check what the estimated delivery time is it said in two DIFFERENT places on the website that it would be about 4 weeks, so i was expecting maybe 5 weeks max with shipping included. so i proceeded with my order and understood it may get there a couple days after valentine’s day but no more than a week over. i carried on with my life and checked on the order a couple days later (because i hadn’t heard anything). i wanted to make sure i had done everything right and they weren’t trying to reach me for any reason. i had only received a confirmation email which honestly didnt bother me much because i figured that id get an email when they began working on it, at this point i had no complaints because they were doing me a favor and i was grateful it’d be getting here on time. however i did go ahead that same day (around 1/10-1/15) and just check out their website to confirm i didn’t mess anything up but also to see if they had anything mentioning what the process was usually like. on the website i was just scrolling on the custom vinyl listing and noticed the processing time had changed, it was now 6 weeks, i made note of it but didn’t think anything of it as i thought it shouldn’t have affected my order because when i ordered it stated FOUR weeks. i thought on it for a couple days and just decided to reach out to the company because i wanted to be safe (if i seem anxious about this, i am, my ENTIRE present and night is planned around this). i was very polite because as a small business owner i get how stressful the holiday times can be but also how when a customer reaches out they can be nasty. i sent my FIRST email (1/22) and just asked for a progress update or maybe a estimate on when it would be done, because in my head i had ordered it over 10 days ago and we were almost at the 2 week mark so i figured they’d have some form of estimate. they respond to me referring to me by the name of “michelle” my name is NOT michelle idk where they’re getting that name from as that name was not mentioned ANYWHERE in paying/communications. however this was the majority of their response “ We regret to inform you that we are currently experiencing a backlog, resulting in a turnaround time of approximately six to eight weeks for our orders.”. in my head i was basically like w t f because how are you going to tell me that i ordered because it was going to be on time but you’re now telling me i could be getting it 2 MONTHS after ordering, and to not even reach out given that when i ordered it said 4 weeks?? my response was this “ i understand. it is a bit irritating to hear that now as i was told upon ordering that it would be 4 weeks.. if i knew it was going to be 2 months i would not have ordered as i needed it for when i placed the order. is there an expected delivery date???” i am obviously pissed off at this point because who wouldn’t be but also yelling at some robot won’t help anything. the response i was given by said robot is the same as the last message except it says “ we are unable to provide specific details regarding the delivery date. We understand the importance of receiving this information, and we apologize for any inconvenience caused by the delay.” i have since reached out THREE more times and have never gotten even acknowledged. i hope i get some sort of response soon as my order was supposed to be shipped in the next couple days according to the original turnaround time. i would just say to order from somewhere else. the fact the have NO number to call, SH!TTY communication, and will straight up not respond to messages is concerning and a major red flag. i wish i would’ve just ordered from somewhere else but at this point i cannot cancel my order. i hope this helps someone and i just hope my order gets here on time and not a month from now.

Totally disappointed. Still did not received my order. it was to be ready first week of January, the shipping label produced January 25th but the package still not shipped (Feb9th). Sadly i was really hoping for a more reliable company as i wanted to order few more...

my messages went unanswered for months. i wont use this company again.

First of all, I ordered a Custom CD back in december and it is still order place, second they have not responded to any of my emails about the status of it. They said it would be 3-4 weeks and it is far past that now, I wouldn't be suprised if they didn't make it. I do not reccomend, and I don't like leaving negative reviews.