Interval InternationalReviews of intervalworld.com

We are supposed to be receiving proceeds for the sale of our timeshare. We sent the requested paperwork two months ago and have heard nothing. We tried to call the numbers that were given. One hung up immediately. The other put me on hold for 6 hours (while I did many other things) and when I was next in line, it hung up! Efforts to get a response by email have also been unsuccessful.

Shocking company, have never managed to book a trip when I want to, NEVER, although have tried for the last 8 years. Sadly Marriott Vacation Club tell you to use them to con you into booking your weeks through them when it is not possible to book through Marriott Vacation Club as they oversell their weeks, another con! The people I spoke to today as per usual, refused to put me through to the escalation desk and made out that they are all customer services and the escalation desk. This company is full of unhelpful people who sound helpful but just give you a whole lot of bull and everyone tells you a different story!

It’s a joke. They make it sound like you can trade your timeshare weeks easily, but it’s not. They tack on a bunch of fees, and rarely can you go when and where you want. If you can you have to jump thru a myriad of hoops. Beware!

Site de reservation catastrophique, incompréhensible. Mais, au téléphone les opérateurs sont extremement efficace et sympathiques.

What a joke. I'm an Interval International member through Marriott Vacation Club. MVC talks all about your access to Interval International and the "perks" that come with that during their sales pitch. So I've been an MVC member for almost a year now and haven't been able to take advantage of Interval yet because their website NEVER works. No matter what date you select for hotel exchange, it will tell you nothing is available EVERY SINGLE TIME. So I try selecting short stay getaway.... nope. You get an error page. The only thing that works on the website is the weeklong getaways that you have to pay for. If I could give them zero stars I would.

I book three months ago and they send me an emaill one week before my stay. They say they can not give me the same room the whole week, they try to convince me that the first night will be almost in a very similar villa (of course it wasn´t true), then this reps in México didn´t help at all and they even blocked my account as they got really mad for the whole situation. I have been trying to talk to someone else, but it seems as an impossible thing! Still waiting that someone unblocks my account (It is completely paid, there is not a problem with the credit card or anything), they just blocked it because they were mean people.

Honestly, the absolute worst in working with, wish somebody would file a class action lawsuit as they are so difficult and never offer what they claim to represent.

We booked our travel thru interval for Vidante in Mexico. Vidante in Cancun has a multiple hotels within their resort. Our hotel was the Bliss. When we arrived in Mexico we were told our hotel is the Mayan Palace. We stated this is wrong, we are at the Bliss. A much cheaper per night room and older hotel. They tried to tell us they are the same. We said well why are the rates different. Oh they are the same…. BS! While there, the rooms are subpar and one of our two bedrooms/bath had no hot water. Weird… YES! Then we went back to the front desk the next day and they stated there is nothing they can do. We said we are not going to let it ruin our vacation. 6 days into the vacation, my 3 year old got sick. We just wanted to get on our flight and leave this misery…. As soon as our flight landed, we scheduled a doc appointment for our very sick 3 year old. She pooped 18 times on the 6 hour flight. We went to the hospital the same day we flew home…. They tested her stool. 2 days later she was diagnosed with Salmonella. During this whole week and when we got home, we tried calling INTERVAL a handful of times with no luck of an agent. Then someone finally calls my wife since she started calling every number there and leaving messages for managers. The manager did not even apologize to her about this unforgettable experience. This is the WORST customer experience ever. Oh, the manager didn’t even believe my wife about my daughter having salmonella and stated there is no notes at the hotel. Well the CDC knows and the WA health department does. Since it happened in Mexico, they can’t do anything. That’s at least what we were told. This is the worst customer service from Interval and be careful booking thru them, their agents will place you in a lesser room than what you paid for. If anyone want’s to see our records, please feel free to reach out.