Interval InternationalReviews of intervalworld.com

Customer service is awful and the operators I have talked to (3 total) regarding the same issues are all rude and can’t understand English well

Interval International, Inc. is a complete waste of money. Both the website and phone verified that I have a week to deposit from 2024. They set up a week's stay. Three days later, Interval International notified me that my home timeshare canceled the stay. In checking with them, they claim no knowledge. When I decided to cancel my 1-year membership after just three days, they deducted 10% of the membership fee, stating it was prorated. The escalation department resolved the matter. I will connect with my home timeshare to determine if they work with more reputable companies.

I am writing to express my dissatisfaction with several aspects of my recent experience as a member of Interval International. I have encountered multiple issues that have left me frustrated and questioning the value of my membership. 1. Customer ServiceOn [date of call], I contacted your customer service team to discuss my concerns about upcoming travel plans due to weather conditions. Unfortunately, the representative I spoke with, based in Miami, seemed dismissive of my concerns. Despite my efforts to explain the situation, I felt unfairly challenged and was met with unnecessary confrontation, which was both unexpected and disappointing. 2. Policy Clarity I have found that the details regarding membership certificates, fees, and rules are not clearly communicated. This lack of transparency has led to confusion and difficulty in planning my exchanges. 3. Inventory and Property Quality: The properties I have accessed through Interval were not well-maintained, and there seems to be limited inventory available, restricting my options significantly. 4. Rising Fees and Membership Benefits: The continuous increase in fees, especially as a Platinum member, does not seem justified by the benefits received. The supposed advantages of this tier are not apparent, thus questioning the value for the additional cost. 5. Cancellation and Exchange Flexibility* The flexibility advertised is misleading. I have found the cancellation policies to be restrictive, particularly disappointing when it is nearly impossible to make changes without incurring additional fees. 6. *Insurance Policy The insurance offered is another point of contention. It appears to be a poor investment as it seems only to apply in life-altering circumstances. This does not provide practical or helpful coverage for most members when planning and altering travel. 7. Bait-and-Switch Tactics I feel that the services provided employ bait-and-switch tactics and deception, lacking in empathy toward members' needs. There is a clear discrepancy between what is advertised and what is delivered. 8. Amenities Misrepresentation: It is concerning that Interval International is not responsible for amenities that are unavailable or down at the properties, yet such amenities are frequently advertised. This misrepresentation is deceitful and drastically affects the quality of the experience offered. In light of these issues, I advise potential members to save their money and be cautious of engaging with your services. I urge your company to review these practices, as they not only damage the reputation of Interval International but also betray the trust of your loyal members.

I swapped out my unit, which I've done before in the last decade, but this time, the location they gave me to a timeshare is the absolute worst they have in that development. Shouldn't be surprised - we have noticed every year the available timeshare to choose from get to be less and less. If they lose Marriott, they'll have to close their doors. Once my membership expires this year, I will NOT be renewing. RCI looks better and better!

If indeed I could give minus 10 stars of this company, I would. We booked a cruise through their cruise exchange program. When I booked it, the person on the other end said with insurance. After a few months, we questioned whether we could go. then I was told there was no insurance. We decided to go. Then we were assigned a very high deck, asked to change to a lower deck and was told the agency had to change it. After being on hold for 1hour, the manifest closed. And there is no body there on weekends Thanks, Interval, we lost $5000 because of you.

I would give a zero stars if I could. Very poor selection- nothing to choose from. What are they taking money for? Website poorly designed. No pictures ,very little informations about hotel. They are even worse than TPI

I have been a customer of Interval International for over 40 years now and I have never been more disappointed in customer service than in am today. We booked an all inclusive getaway to Cancun and were told by their representative that the all inclusive fees were $1159.00 per person per week. We received an email with a confirmation number and information pertaining to an all inclusive fee of $1159.00 per night and that there could not be any changes made because it was a getaway reservation. We called the resort direct, and they confirmed that the all inclusive fees were indeed $7000.00 for the week. This was their mistake. We then called Interval to cancel or make alternative arrangements and they refused to make any concessions stating that that was policy on a getaway reservation even though we had an alternative resort in mind. No flexibility. I will not renew my membership and I would hope others follow suit to avoid their booking mistakes.

I tried to redeem as someone else mentioned a "value less certificate" they sent, which advertised a 7-day vacation. My error is that I didn't comprehend the cost of the exorbitant mandatory meal plan which would have cost me over $4,000. It is determined by the type of unit you reserve which, the certificate advertised that I could get a unit that slept up to five people I only had 3 people, including myself), well they recoup the cost by charging the mandatory meal plan at "all-inclusive" resorts. I canceled the reservation, but they did not refund me the $369.00 in exchange fee. I was told I would have had to cancel within 24 hours of making the reservation. A trustworthy company would EXPLICIT the actual cost of your reservation when you select your choice of accommodation. The costs are made directly to the resort. Yes, I take responsibility for not fully comprehending the cost, yet I was misled to believe that the certificate saved me money. It's not if the mandatory meal plan costs over 4K. I am very disappointed in this company. I could not find a phone number on their website. I deeply regret buying into the Marriott/Sheraton Vacation Clubs in which Interval is included in the package.