Interval InternationalReviews of intervalworld.com

Very frustrating experience. The company states that accessibility information is available on the website and in confirmation emails, but we found no accessibility details anywhere. We later learned through reviews that the resort we booked in the Dominican Republic is not wheelchair accessible. Since we rely on wheelchairs and walkers, arriving there without accessible accommodations would have created a serious problem. The lack of clear accessibility information nearly caused a major travel issue for us. Disabled travelers should verify accessibility directly with the resort rather than relying on the company’s claims.

Total scam They give you the wrong information and then they don't even apologize for the mistakes they make. Do not book with Interval. Total scam If you try to cancel they keep your money and you loose all points that were exchanged to them.

Systems that don’t ‘talk’ to one another for reservations and property info, units that I wouldn’t rent to a homeless person they are so dilapidated, money money money every time you turn around, so we end up paying approx 3x what we would by just calling the properties and just booking as a hotel guest; pet friendly offers that turn out NOT to be pet friendly, vandalism of our property/vehicles, so NO security and mgmt couldn’t care less. I didn’t have a say in this purchase at the time or I would have said DON’T! But I can at least try to warn others. This is an 80’s concept that is dying a slow, hard death and taking its owners down with it.

We traded in a week of our time share, 60K points for an all inclusive resort. We paid the $ 328.00 exchange fee and were told we had to pay seperately for the food and beverage. That fee was $1500. per person. While we were at the resort we learned that the cost for the room and food and beverage per person was $1500. So we esentially lost a weeks time share vacation. Interval said there was nothing they could do to accomodate us. It would have cost us less to book directly with the resort and we would not have lost a time share week. My understanding is that Interval International is owned by Marriott ,very disappointing and unethical.

Horrible service, low quality exchanges and retaliation against customers who file complaints. We are "Platinum" Interval International customers and the experience we are having is horrendous and possibly illegal. Our latest issue was with an exchange in Destin FL where the resort was rennovating the room while we were there and requiring the ability to be in our room from 8am-5pm during our vacation. We had to make other arrangements outside of Interval (@ our own expense) and was to be refunded our week exchange, the exchange fee, and additional $50 credit. When we did not receive the credits, we opened a dispute on our American Express Card. Because we opened a dispute Interval International retaliated by blocking access to our Interval account (even though we owed no fees or anything). This is in clear violation with Fair Credit Billing Act (FCBA) with regards to retaliation against a customer for filing a complaint, besides being horrible customer service for a 20+ year "Platinum" Interval customer.

This is one of the most unethical companies I have ever dealt with in my life. We purchased a week at a resort in St. Lucia, which fell apart when our country invaded Venezuela and the airspace to the Caribbean was closed down. People were stuck on the islands and hundreds of flights were cancelled. Instead of doing the ethical thing and refunding our money - they stole it. The resort never got paid. Interval International added no value. They just stole the money. Crooks. I will never deal with them again and I'm warning everyone to stay away.

While I like International International (II) concept and have been a happy member since 2007 the system has gone from average to a steady decline. Website needs drastic improvement that they choose not to incorporate. Worst issue has been the customer service is horrible. When you do have an issue the last few years expect the 6 to 16 person you talk with to be able to finally provide service. Not to mention an elderly financial scam I caught them in red-handed in around 10 years ago. Today was a typical horrible experience.

We Traded 8 person- 2 bedroom San Diego Hyatt Vacation club w/ 2 Bedroom -King bed, 2 full beds, hide-a-bed couch, Full kitchen, dining room, & living room w/ FREE pools, water slides, gyms, volleyball, tennis & pickle ball FOR 1 STAR WAYQEY Peru Motel 6 room. Wayqey Peru room had 2 TWIN beds for 3 Adults!!! We were told at Check-in that Interval Intnl in phone call told front desk that we needed to pay $50 MORE than Exchange fee already pd & we were due 0 FREE FULL Breakfasts= 21, as Advertised, as included. We got a DIRTY room w/ dark hairs on floor & in 'unused' sheets. 0 Hot water & a leaky toilet. Husband & I are over 60+ yrs old sleeping on a Twin!! He got leg cramps in both legs & I fell out of bed, while turning over!! Not even room for a chair in the room. Welcome to Our Family Christmas Peru Vacation from HELL! Interval Intl & Wayqey hotel Played Grinch this Christmas! They should ALL be ASHAMED of themselves!