Interval InternationalReviews of intervalworld.com

Beware - retain customer money even though service not provided and hide behind the fact they are operating in the USA to defy statutory UK consumer service regulations Booked a getaway rental) now cancelled by the resort due to closure. Interval are refusing a refund offering a credit only despite not offering the service saying that they purchased and resold the week from the resort. If the resort is closed, Interval can obtain a refund for non-provision of service so there is no reason why this cannot be forwarded back on to the customer who has not received the service either! Note that the UK government has even advised that consumers are not required to accept credits but interval are saying that because they are based in the USA 'it does not apply to them!'' Book direct with the resort for UK transactions to ensure that you are covered by UK consumer protections!!!! Once credit is used, will not be booking ANY getaways with them again!!!!!!

The company promotes the SPREAD of COVID and is attempting to force clients to defy the rules against COVID. They're using the pandemic to cash in on their clients inability to use their timeshares with a refusal to make any amendments. Due to the nature of major restricted travel world wide for the last 9 months (example, the Canadian/US border has been closed), member points have been unable to be used. Even in Canada, we've had federal and provincial level lockdowns. Some provinces/cities will not allow outside visitors. And the advisory notices surrounding COVID have been to NOT travel, and limit interactions with only immediate family. I have points from 2018 that were banked and intended to be used with 2019s points for a great vacation in 2020. Those 2018 points are coming up for expiry, and the entire year of 2020 has been unable to be used for them due to travel restrictions. Interval has advised me that's my problem. They're claim is that it's not their fault for COVID. I was told that in order to not lose my points, I should just go ahead and book my vacation and defy the COVID restrictions (despite being physically unable to... as the border is literally closed and we wouldn't even be able to get to our intended destination). The claim was that the resort is still open, therefore it's my problem and it's not their concern that I can't get their due to border closures. Bravo for taking advantage of a pandemic and cashing in on others.

We received an accommodation certificate due to COVID and the restrictions were very unclear. Long story short our timeshare maintenance is over 900 and yet we’ve had to agree to stay in a sun standard property probably valued at 350 per week. Terrible service at this time. 5 weeks in the bank and I feel Interval should charge the fee when they have been successful with the desired exchange as in these times owners haven’t got 250 up front for exchange fees to receive 0.

Agreed to Accommodation Certificates to replace current bookings because of travel restrictions following Coronavirus outbreak. Just found out that you are not able to book an available resort on the normal exchange platform but you are given a very limited choice of dates and types of accommodation instead. When we agreed to go ahead with the certificates (otherwise you would have to cancel, lose your exchange fee then book again and pay again) none of this was mentioned. After being passed from one person to another and cut off 3 times, no one seems to know anything about this. It appears nowhere on the terms and conditions of the certificate and is totally misleading. I will not be renewing our membership in the future. I have remaining 4 Certificates to use before next September.