Interval InternationalReviews of intervalworld.com

This used to be good 2-3 years ago but there’s barely any decent destinations to use a certificate on any more. To add insult to injury, they set you up to pay exorbitant amount of money in hidden fees. ❗️❗️What’s the point of the certificate if I’m just going to end up paying regular price or more anyway.❗️❗️ At this point they should sacrifice the amount of certificates they give to customer in exchange for better quality & options.

getting worse - Do not deposit your timeshare week for exchange - I have three weeks deposited with 4 bonus certificate. You do not have much choice. I have been waiting for two years and still waiting for the exchange. One expired!

We exchanged our time share through Interval. They only put my name on the reservation. I spent 3 hours calling my time share company, Interval and the resort where we will be staying, to add my husband and 2 children to the reservation. I was advised by the resort and my time share company that the reservation had to be updated through Interval. Each time I called Interval, they transferred me at least 3 times and ultimately told me they could not help me, I needed to call the resort. The resort said this happens frequently, as Interval has to make a phone call to their 'wholesaler' to update the reservation, which they will not take the time to do. It is easier to say it is out of their hands. Is this true? I'm honestly not sure. It does seem logical that the update would need to be done by the company that booked the reservation initially. Interval gave me different reasons each time I called as to why they are unable to add the names. In the end-the issue was never resolved, as I opted to maintain my sanity after the most over the top back and forth I've ever been a part of. I am still shocked that in 3 hours over the course of multiple calls in a 2 month time period, there was not one single person that could update names on a reservation. Seems like a simple task. Not my job seems to be the company motto.

I was trying to book a place in Europe more than a month from today. Could not find anything. Not only that, they cannot even check a hotel exchange availability until the transfer of my week from my timeshare is confirmed. To add insult to injury, the rep tried to sell me a gold or platinum upgrade which I will entitle me to more certificates I cannot use. She transferred me to Hotel exchange rep who also could not find anything until the transfer was confirmed. He also tried to sell me an upgrade to the membership without being sure he could actually find me something.

The customer service rep was polite and empathetic until she hung up the phone. I inquired about daily deals - she said no refunds even if you purchased the insurance. Unless you make yourself sick. Then said she can issue a refund if we buy another deal? I told her that doesn’t make much since. She said Marriott owns them but allows them to treat people however they want. The service industry is dead. Everyone has too much pride from watching t.v. ; jealous of watching other people live.

Wow, what a horrible experience. Exchanged a very nice amriott unit (two rentals for Interval) and received a horrible experience in Lake Tahoe. Exchanged for the Tahao Beach and Ski Club. What a poop hole, oh my God (fulll words on purpose). Old smelly place with 1970's everything. Not a cute stling nod toward the seventies. It hasn't been remodeled and smells like every year since the 70's. Don't do it. Save your money and your salinity. Don't do Interval. Don't do the Tahoe Ski and Beach Club!!!

We exchanged a 5 star Master Suite with 2 baths for a similar resort. We thought it would be a like for like. After booking online, they had switched us to a studio with one bath. Nothing online said that when booking. Called them and they said it was on the second page. Sorry, but I printed out the information and nowhere was that listed. Now to try to get our original unit back! Interval is the worst! Customer service told us, we confirmed it, you are stuck with it. Exact words! We will go all the way to corporate with this. This company is a SCAM!

I have been an interval member since 2010 and will no longer renew after years of limited inventory, low-quality offerings, and the virtual impossibility of booking a resort at a time and location of my choosing. Be prepared to get on a long waiting list if you want a popular destination like Hawaii. I regret my timeshare purchase partly because of Interval and its associated fees. Interval fees: Yearly renewal ~$160 Booking fees ~$280. That means Interval costs a minimum of $440 a year to maintain and book one stay. Add in Timeshare maintenance fees of $1100 and the cost of lodging is almost $1,600! The same $1,600 with Airbnb gets me a week of my choosing (2 months out) in Hawaii, with a large inventory to choose from. Do yourself a favor. Do not join or renew Interval. You are better off renting out your week and taking the cash to purchase a vacation where you want when you want.