Art B.
Customer Support is Great pop up was ok....
Customer Support is Great, and I would probably buy from them again, though I like the backdrop I'm not "loving" it. It was a good value for the money, but I would also consider possibly spending a bit more as quality on this was OK but not great. The fabric itself in terms of color and hand painting was fine, but the fabric was a little thin, and there were wrinkles and you could see it did not quite fit the frame as well as some of my other popups. I think I will be able to work around it, but don't see any way to get the wrinkles out. However, their customer service went above and beyond the call of duty, and for that alone, I would be willing to give them another shot in the future.
Response from Interfit USAMar 24, 2021
Hi Art - while we are very sorry to hear your pop-up didn't meet your expectations, we're grateful for your kind words about our service. The painted and dyed backdrops are handmade made from 100% cotton muslin, so they are a bit thinner and the warp-weft is a different thread count than what you will get from our polyester solids. Because of the pop-up folding structure and the way these are dyed and painted, they can have a lot of wrinkles or lines in them from the handmade process and being folded during shipment. We recommend using a fabric steamer to smooth out the surface before shooting, and to remove any light from behind the backdrop to prevent visibility through the fabric. Concerning the fabric fitting the frame, you may have received a product with an abnormal cut or stretch across the ring frame. If it is actually defective, the unit would be covered under warranty replacement for one year from purchase.