FinReviews of intercom.io

It could be better and have things like weekly reports about metrics to the team leader and more things like that, focused on the team metrics.

I love intercom! The more I learn about the product, the more I love it. It really helps us to streamline our interactions with customers and gives us a lionseye view of the team, call volume, and product trends. I'm really excited to see what we can accomplish with Product Tours, now that we have implemented those.

The intercom platform is great, but could be better. I had some issues with the platform that includes bugs, long loadings etc. Also it would be nice to have a way to edit the automatic messages in the operator.

Overall, Intercom is good and we managed to work with it easily. There are still some core features missing in the UI and API, but we hope the Intercom devs implement them soon :)

Intercom is very lightweight and easy to use. I think all of us just naturally started using it without any formal training. It makes collaboration within a team very easy and transparent. We actually signed all the documents and were about to switch everything to Zendesk but at the very final hour decided to stick with Intercom because it was so much easier to use both internally and externally. Their support team always has responded to me within 1 day or less. At Zendesk it took me on average 1 week and at one point we had a billing question and had to wait 4 weeks for a reply.

Love Intercom, using it daily. My only complaint is that some of the best features are beyond our reach, price-wise.

Stated using Intercom for our customer support. I found its a great customer engagement tool.

Good platform and good SAV. A bit too expensive