FinReviews of intercom.io

i love when students give me a good CSAT rating

A short poem about Intercom. I don't want to sound cheesy... but... Intercom makes communication easy! THE END

I love that our customers can ask questions on the spot, and if it's during business hours, I can answer them right away or within a few hours. And, if I am confused about something on Intercom, like where to find a setting, I can pop over and ask the Intercom team and they will get back to me within 24 hours. I don't have to stop what I am doing, pick up the phone, wait in a queue for a chat team member to pick up my chat... I know that in 24 hours or so (during business hours) I will get a response. Or I will get an article pop up that I didn't see before. I had a question for Intercom and it turned out to be a feature request, and I was told that it would be added to the Feature Request list. I love that. It makes a customer feel "heard". I do the same for our customers and I know they appreciate it. The team at Intercom is so helpful, and since we have implemented Intercom on our sites at AR Workflow, our customers have been feeling and loving the "white glove" service we promise to provide.

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Good features, good support! Would recommend to others looking for a customer support tool. Mobile app can be better though as it glitches and has limited functionality.

Hi! As for the main reason that I gave this high rate it's because of useful tools for support team. As for the second reason: they are fixing bug really quickly. As for example, I told them about the problem on Thursday evening and on Monday morning it was already resolved. The third, they are always opened to get a feedback or submit a request for new feature (as I'm chat-bot engineer this is important for me) And there would be a lot of pluses, but there are any disadvantages? New Intercom view is horrible with a lot of bugs. But when we'll use to it and all bugs will be fixed - I'm sure it will be a nice advantage

Intercom does everything we need, and more! Providing chat support, directing customers to help articles, and automating things like creating tickets and responses.

Amazing app and great integration. Thank you Max for all your patience and help. You were great.