FinReviews of intercom.io

Response from FinMar 23, 2021

Hi Alex, I'm delighted to hear you've had such a great experience with our product and are finding it so beneficial. I'd love to look into the experience you had with our support team in more detail to figure out what went wrong here so I've reached out via Trustpilot for more details. Thanks again, Kate (Intercom - Customer Engagement)

Response from FinMar 18, 2021

Hi Phillip, Thanks for leaving us this review. I believe I've found your conversation with our team and Kayvan helped you get set up :) I fully understand your frustration here, we run checks to prevent fraudulent sign ups which sometimes can delay the process a bit. I can see you're sorted now and Mike also helped you out with your API question too. If you need any further help reach out in the messenger or check out our community forum and forum.intercom.com. Thanks! Kate (Intercom - Customer Engagement)

Response from FinMar 4, 2021

Thanks for leaving us this review Ido. It's great to hear that Intercom is the backbone of your customer relation operation and that you find it so effective to engage and support your users! I'll make sure to pass your feedback regarding product glitches back to the team as we take pride in the quality of our user experience. Kate (Intercom - Customer Engagement)

Response from FinMar 3, 2021

Thanks for leaving us this review Lisa, I'm delighted to hear you are finding Intercom meets your needs so well! I've checked in with our Product Education team and they've pointed me towards some great resources (pasted at the end of this message) on Resolution Bot that should help you understand it it more detail. While our Support team can definitely help you find the knowledge you need I would also recommend speaking with other Intercom Customers in our community forum (forum.intercom.com) as you could find more nuanced advice relevant to your industry and business. Our Product Managers also hop in to answer questions there so you can go right to the source :) Kate (Intercom - Customer Engagement) Webinars which cover Resolution Bot: https://www.intercom.com/webinars/how-intercom-saved-400k-with-support-automation-recorded https://www.intercom.com/webinars/provide-instant-resolutions-24-7-with-resolution-bot-recorded Blog post about machine learning and what we learned from building Resolution Bot: https://www.intercom.com/blog/building-resolution-bot-machine-learning-in-product-development/ Help Centre Docs about Resolution Bot: https://www.intercom.com/help/en/collections/2094839-automating-support-with-resolution-bot

Response from FinFeb 18, 2021

Thanks for leaving us this review Aaron! I've sent your feedback on Series on to the team responsible - it'll be the best start to the day for them so thanks for your kind words :) Kate (Intercom - Customer Engagement)

Response from FinDec 1, 2020

Thanks for leaving us this feedback Brian! I'll make sure to send it on to the product team here. Kate (Intercom - Customer Engagement)

Response from FinJun 17, 2020

Thanks for leaving us this review Kai. I'm glad that our product is working so well for you. We always aim to align our price to the value customers are seeing so if you'd like to chat through your options here please do get in touch via the Intercom messenger. Kate (Intercom - Customer Engagement)

Response from FinJun 17, 2020

Hi Helen, thanks for leaving us this review! It's great to hear our flexible products are helping deliver your complex marketing campaigns :) Kate (Intercom - Customer Engagement)