FinReviews of intercom.io

It's an awesome product that literally covers every aspect of customer engagement with your app but their pricing model is ridiculously: - intransparent - expensive (but like extreme) - volatile (they've changed their model like over 200 times) No matter how great the product, these guys will run into a wall at some point by treating their customers like this.

Intercom is a perfect Scam! They have a minimum plan starting at $75 but eventually they will bill you $ 500+ usd by end of the month. They have built an app with secret money looting techniques and to overcharge you every month. They have zero customer service and they dont have any fixed plans. All the pricing and plans are so confusing that you will always get unexpected bills every month. Intercom team don't have enough agents for customer service plus zero agents on weekends. They have created bots so that you can never reach real human being on time. I have filed for a chargeback from bank & just blocked my card. Hope i get my money back. Stay away from intercom app, Stay safe!

Overpriced, Zero Customer Service and Overselling techniques. These fraudsters are trying to build customer service app without having their own customer service. Intercom.com will always try to oversell you something then your actual requirement. If you require 2 users, they will try to oversell you 5 users minimum. Apart from that they will bill you surprise cost every month and most of these costs are not shared with you in the beginning. Stay away from Intercom.com and never put your card details on their platform. They will charge your card with unexpected price at any time. plus they dont have enough support reps. Average respond time is 5 days. Shameless ppl.

Most pathetic Customer Service of all time! They are just looking to make more money out of your everyday. Intercom has zero Customer Service. We requested them to provide 2 licenses but they said that you have to buy minimum 5 to 6 licenses because our minimum billing is $350 per month. Plus for any additonal feature they will charge you $100 per month. We signed up for the Early Stage program with them and they deactivated it because they were not able to make any money out of it. Plus just to receive a single reply from customer service, you have to wait for 5 business days. Better look for other solutions like Drift or Zendesk.

The supposedly giant of customer support has no customer support. They don't have a phone line, and their "live chat" takes 7+ hours to get a response. Sometimes its crucial and you just need to get something done. Bloody waste of time.

The Live Chat Widget is okay, nothing to write home about, but their billing process is ferocious and lacks a moral compass. After going beyond the free 14 day trial and submitting my payment details, I was too slow at deciding on upon a package and too slow at cancelling my contract. However after 2 months I did cancel my contract because their platform didn’t work for my business. Despite my cancellation, Intercom proceeded to charge me a full year upfront (best part of £800) even when I had not selected a package. I’ve requested a refund on the 10 months that remain but it has been denied. Therefore Intercom are now benefitting from 10 months of free income from me and are not willing to discuss a refund. Intercom will of course reply to this review stating they were within the terms of contract and how I didn’t cancel my contract. That’s not my grievance…..my grievance is that they have no moral compass towards their customers and appear to relish taking advantage of customers by benefitting from my annual payment despite me cancelling the subscription. That’s probably a big reason why they generated revenues of $200m in 2021. I hope Intercom enjoy my free money and spend it on developing their customer services.

This tool was a good few years ago. Now it is just a complicated mess with 100s of features but none are usable.

Worst customer support ever. We've been customers 6 years and they always treated us very bad. We spend over 100k per year and it takes days for them to reply and when they reply the response is never helpful. If you are looking for a Customer Support software, don't user Intercom!