FinReviews of intercom.io

A really strong customer service base for your AI targeting is key - with UI, security and the outcome focus. Highly recommend.

Intercom has really helped us start getting customer service right. The AI knowledge base has greatly reduced our over-reliance on our customer service team and increased our overall customer experience.

Very elaborate product. I really value all available options, and how it empowers a growing SaaS organisation to scale support operations.

I believe it's a great tool that works amazing

I really like the customer service at Intercom! Their own AI agent is pretty good at finding relevant answers and suggesting help center articles. If you need a human support agent, you get connected quite fast and they really try their best to answer your questions based on your unique needs etc. I do want to point out Nathan who has been an amazing support agent as he really digs deep into the issues I'm facing and he's so thorough in his answers. It feels like he gives very tailored answer, not just generic ones, and he writes in a very comprehensible and concise way. Thank you so much Nathan!

Intercom's onboarding process was smooth and efficient, enabling our team to quickly adopt the platform. They're incredibly receptive to feedback and have consistently implemented valuable improvements based on our suggestions. The recent platform updates have been exceptional, streamlining our workflows and significantly enhancing customer interactions. Fin, their AI agent, is a game-changer, automating routine enquiries and freeing up our team for more strategic engagement. We've observed remarkable positive trends in our key metrics, a testament to Intercom's effectiveness. But what truly sets Intercom apart is their vision for the future. Their upcoming releases in the AI space are incredibly promising and will undoubtedly revolutionise the way we interact with our customers. Overall, Intercom is an indispensable tool for MONY Group. Their team is supportive, responsive, and genuinely committed to our success. We couldn't be happier with our experience, and we're confident that our partnership with Intercom will only grow stronger in the years to come.

Love Intercom! It is one of the absolute best tools when it comes to customer support and success. The proactive options are unmatched in my opinion.

Intercom is a great bridge between businesses and customers. Workflows, macros, snooze option is just a few of the incredible features incorporated by Intercom team.