FinReviews of intercom.io

3.5524 reviews
Internet & Software
2nd Street 55, San Francisco, California

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About Fin

Fin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.

Fin (intercom.io) has 524 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Also known as: intercom.io
Website: intercom.io
Category: Internet & Software
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Fin reviews

Showing 105 reviews with 4 stars · Clear filters

Carmen O.
Mar 21, 2022
Great tool for automations
Great tool for automations
Response from FinMar 30, 2022
Hi Carmen - thanks for taking the time to leave Intercom a review and letting us know what you like! Thanks, Eabha (Customer Engagement)
Robby
Mar 18, 2022
This has become an essential tool for…
This has become an essential tool for our Business, can't think how we would function without it!
Response from FinMar 30, 2022
Hi Robby - thanks for taking the time to leave Intercom a review. It's always great to hear from an advocate of Intercom and that Intercom has become an integral tool in your business! Thanks, Eabha (Customer Engagement)
Lukas C.
Feb 22, 2022
The product's great, pricing should be more flexible
The product works really well, but we as a company were a little disappointed in the plan offerings making us pay more than we felt necessary for the combination of features we needed. We would have loved more flexibility in the pricing model, as we are a small company but not small enough to qualify for the small business program you had, but still small enough it would have been nice to reduce the total monthly cost by not paying for feature sets we didn't use or had the resources to implement to get the ones we needed. Support has been great with Intercom, your customer service representatives always get back in a reasonable time frame and try to get to the root of the issue.
Response from FinFeb 25, 2022
Hi Lukas - thanks for taking the time to leave Intercom a review and letting us know what you like! It's great to hear that you have had good interactions with our support team - they'll be happy to hear that! We also appreciate your feedback around pricing and I've let our billing team know this feedback. Thanks, Eabha (Customer Engagement)
Jose Alberto - A.
Feb 19, 2022
Intercom it's a very useful tool
Intercom it's a very useful tool for us. Plenty of good options. But I can't give five stars because some basic functionalities are only available increasing the price. For example: a basic dashboard for support management. If we need more advanced then we will pay for it, but an elementary and basic dashboard for the support team I think must be included on the price.
Response from FinFeb 25, 2022
Hi Jose - thanks for taking the time to leave us a review and letting us know what you like. I'm sorry that you find our add ons too expensive. Our aim is to create a pricing structure that communicates the value of our platform while allowing both our businesses to succeed. We understand that this isn't always the way and our pricing is a little bit more on the complicated side of things so if you ever want to learn more about why you are being charged a certain amount, feel free to get in touch via the Messenger! Thanks, Eabha (Customer Engagement)
Mandy A.
Jan 24, 2022
Intercom is a great platform to use
Intercom is a great platform to use. I would like to see some more reporting features to make it easier for management, but other than that, I'd recommend this for your daily chatting with your customers. Super easy to use and understand.
Response from FinJan 28, 2022
Hi Mandy, thanks for taking the time to leave Intercom a review and letting us know what you find beneficial. We also appreciate your feedback around reporting - we're doing a lot of work in this space so hopefully you will see some improvements soon. Thanks, Eabha (Customer Engagement)
Patty R.
Jan 20, 2022
Highly useful and effective
I'd give it a 5 but support can sometimes take a while and the pricing model is complex and a bit expensive. But, it is a highly useful and effective product for customer engagement, that's for sure.
Response from FinJan 28, 2022
Hi Patty - thanks for taking the time to leave Intercom a review - it's great that you've found Intercom to be good for your customer engagement - I hope that continues! If you are ever curious about your pricing, please get in touch via the Messenger and we'll be able to explain it to you, if you're interested! Thanks, Eabha (Customer Engagement)
Marina B.
Jan 20, 2022
One major improvement needed
The only functionality I am missing on Intercom is ability to create custom Folders/Labels for the tickets inside the Inbox.
Response from FinJan 28, 2022
Hi Marina - thanks for taking the time to leave us a review and letting us know a feature that would help. I can see how this would really help teams using Intercom and have let our product team know! Thanks, Eabha (Customer Engagement)
Shoper Customer S.
Jan 17, 2022
It is not possible to insert a footer…
It is not possible to insert a footer into outgoing messages.
Response from FinJan 28, 2022
Hi there, thanks for taking the time to leave Intercom a review! You can edit your email templates which allow you to update the footer - you can read more about that here (https://www.intercom.com/help/en/articles/3280161-customize-the-pre-made-email-templates) Hopefully, this helps! If it doesn't, please reach out via the Messenger to see if there's another solution! Thanks, Eabha (Customer Engagement)

FinReviews of intercom.io

About Fin

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Fin reviews

Great tool for automations

This has become an essential tool for…

The product's great, pricing should be more flexible

Intercom it's a very useful tool

Intercom is a great platform to use

Highly useful and effective

One major improvement needed

It is not possible to insert a footer…

About Fin

About these reviews

More in Internet & Software, California

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Fin reviews

Great tool for automations

This has become an essential tool for…

The product's great, pricing should be more flexible

Intercom it's a very useful tool

Intercom is a great platform to use

Highly useful and effective

One major improvement needed

It is not possible to insert a footer…