FinReviews of intercom.io

Intercom Chatbot is the best solution to provide instant support to our customers and release our helpdesk teams from numerous repetitive activities.

Excellent support! I wrote 2 times previously with all positive results. But this time just shows the reason why Intercom is the best customer service/AI tool out there. Support agents are really friendly. Especially, Paul Byrne helped me understand and helped me with a Supabase integration, and also a large widget for my Wix site. Whilst none of those things were in his scope, he did not transfer me; he tried his best. He stayed over 30 minutes past his shift just to assure me and help me. I hope the Intercom admin team really does treasure him, and I really do wish to be in contact with him every time I contact Intercom.

Intercom has invested in 1, A very good product, and 2, a human team that is very knowledgeable and always able to help you with any challenge. They also take initiative by organising live events and webinars that are very helpful. They want you to be successful, and that mindset makes it a great company to work with.

Super impressed with Intercom and how they continue to tweak and fine tune things within the software. Their weekly webinars are great to see how we can improve our processes as well as seeing new things that are coming. Our team is continuing to see massive value in using the software, Fin is now taking care of 50% of our conversations and now deploying phone within the software has allowed us to centralize into one platform and make it easier to handle everything.

The range of features in Intercom covers everything we could need. The speedy development of the AI features and translation will future-proof our use for years to come. It saves us so much time, and the AI is really solid in its responses to customers.

The personal touch for a company that focuses on innovating Customer Service through AI is what sticks with you. Their team engages with you along your own journey making sure you are making the best of the solutions.

Fácil de usar, Interfaz limpio y claro, toda la información en un lugar!

My experience with Intercom has been excellent. The platform remains intuitive, efficient, and generally user-friendly. The Copilot AI tools have reduced the response time to elaborate queries, giving accurate answers, helping us resolve issues quickly and with great accuracy. The support team and Intercom AI was also prompt and helpful when I had queries. Overall, I’m very satisfied with Intercom.