FinReviews of intercom.io

Intercom is amazing and allows for so much customization, but the help center feature is definitely lacking compared to others I've seen. Collections are not enough to separate and organize articles, and Sections are essentially nothing more than headers. I feel we would make better use of Intercom's help center feature if subfolders were possible. Outside of the help center, however, I've had a great experience. :)

Their customer support team is great! :) Always there to help. Experience has been mostly positive, easy to learn from the Help center and the Academy.

My experience with Intercom has been mostly positive. I have been testing the Series and I think most of it works very well. There are some bugs. For instance, if we edit some nodes, like webhooks, when we save and try to edit them again immediately after, we do not see the changes we just made. The Series also need some aditional features, like the ability to edit some custom attributes of an user depending on how he/she engages. Tags are nice, but being able to change custom attributes during a Series would give us more flexiblity. We also would like to get data about a Series via API. As far as I know, today the only way to do it is by manually download some CSV files via the web interface. We'd like to automatize our analysis, thus, the hability to get data related to a Series would be very important

I keep receiving notification on the mobile app that doesn't concern me or include me as a member in channel "x" in a certain channel, for example, someone from channel "x" assigned this conversation to channel "y". When I receive a new message it takes time to refresh the page.

Very good software, this CRM that actually offers nice features (series, bot, articles, reports and much more), and it is easy to use. I really love the fact that users can rate our team, their feedback is precious! Intercom team is always nice, polite and willing to help. I don't have any complaint, but I am not so experienced as an Itercom user which is why I didn't rate 5 stars.

I like working with Intercom, it is the third company in which I request to have Intercom to work with my teams. But since I started using intercom, the options for Startup are increasingly limited, and it is very complex to pay for these prices. There are many tools that are very useful, but have a very high cost. Today I analyze new companies for this service, only for cost issue.

I really love the product but coming from a traditional doc background I'd like to see a few more doc-specific features/functionality. For example I would like ANYONE in our org to comment on the docs (not edit or post but comment on content that is not yet final or exposed to outside users) Ability to control the 'link' when I edit or recreate a doc. Able to assign user levels to incoming users so a portal approach where you can log in to see 2 different levels of content. Should also be able to conditionalize the links so that it is not viewable or clickable in case the main content is exposed to all.. Really do like the product.. : )

Didn't I give you this feedback last week through another channel?