FinReviews of intercom.io

Smooth and transparent service. Recommend ✅

Intercom has set the standard in online customer service. From their familiar, easy-to-use chat interface to their leading-edge AI assistant Fin, they have transformed the way our Support Team operates. Everything we need is in one place. With their Knowledge Base feature, we have built an extensive collection of articles to help our users navigate our platform. Their tooltips and product tours give on-page support. Series has allowed us to create informational campaigns for our users. And all of this is tied back to Fin, who makes use of all of these features to deliver the best resolutions to our users. We can't wait for the next iteration!

Intercom has been a solid tool to send marketing communications to our customers. The data presented on such sends (number of emails sent, opened, issues, etc) is helpful.

This is my first time using Intercom for customer support and I've been impressed with how good it is. It's easy to use, and having the ability to see reports helps keep you on top of your data.

Using it since 2020 and I'm happy with it, specially after the ai auto translate function. It's a bit expensive but if your business earns, it worth all the spend.

Intercom is a popular customer communication platform primarily known for its real-time messaging widget, which allows customers to get immediate help. Beyond just live chat, it's a full support solution with a built-in help center, a ticketing system, and automation features. The platform also enables businesses to send targeted, proactive messages for things like user onboarding or product updates. By tracking user behavior and communication history from a single dashboard, Intercom helps companies personalize their messages and unify all customer communication from sales to support.

Easy to use tool for support and communication.

Intercom has been a game-changer for our business, in particular the Intercom Messenger, its workflows and Fin AI. The tech is solid, and we've been able to achieve an automation rate of over 60% thanks to Intercom. We recommend it strongly as a switch over from Zendesk.