FinReviews of intercom.io

Everything is great the features and many options to make our job easier and for the customers. It'll be great to have an option to schedule messages.

Intercom is a great way to help customers quickly and smoothly. The interface is easy to navigate and generally I enjoy using it! One improvement i'd suggest is the way it links previous queries from the same customer. Sometimes the system will link previous closed conversations but sometimes you have to search for them.

I really like the new features and the automation of a lot of tasks that would typically take a lot of human time and effort. Education from the blogs, webinars, and help articles has been fantastic. My only complaint is that for such a great product that helps with a lot of support tasks, I've been very slow to receive support when I run into a deadend.

Super complete tool and fast answers from support team!

My overall experience with Intercom is great. I think it is a very useful tool and has a lot of potential because of it's integration options. The only thing I am having a little trouble, is with the new Inbox. For me, it's harder to have a look and see what I have pendant in the Inbox list. It was easier for me with the old Inbox to check fast how much thing I had to do. However, I think it's a great initiative to renew the inbox to improve speed and other features, so congratulations to all the team!

Overall I like Intercom and it looks like the recent design choices are going to be helpful for immediate workflow.

Easy to handle, packed with features. Everything about the intercom is top-notch just the notification, I got the sound 2-3seconds before the chat appears on my laptop. I tried it on my phone it works perfectly.

Awesome UX, great customer support, large selection of features. Although can be a bit pricey depending on your company stage.