FinReviews of intercom.io

Desde que han hecho el cambio de pricing, la forma de trabajar en Intercom es terrible. No puedo entrar en las conversaciones, no puedo publicar artículos, tienes que pedir permisos a otros usuarios que tampoco tienen permisos. Un verdadero lio. Y lo peor es carísimo

We evaluated Intercom as a potential long-term support platform for our company. On paper, it looks polished, but in practice the experience has been frustrating. Despite making it very clear that we’re a funded startup with high traffic projections and a willingness to spend tens of thousands per month, we could not get a straight answer on high-volume Fin pricing. Instead of transparency, we were bounced between support agents, finally told to “book a call,” and waited days for responses - only to end up without any written details. The product itself may be ok, but if this is how they treat serious prospects, it’s hard to trust them as a partner. We needed clarity to make a launch decision, and instead got delay after delay. If you’re a high-volume company looking for predictable pricing and responsive sales, proceed with caution.

Très cher et lorsque l'on a voulu changer de solution nous n'avons eu aucun accès à notre historique qui n'était pas non plus exportable. Ils font également tout pour nous empécher de terminer le contrat. Cette entreprise est malhonnète. Nous somme beaucoup plus heureux avec notre nouvelle solution, beaucoup moins cher et tout aussi complète

Horrible company. Imagine a LIVE SUPPORT company that does not have Live support... and when you do get support, they gaslight you and give you generic template answers. Ridiculous. And let's not mention that they turned every basic feature into an upsell....

Intercom’s Hype: All Buzzwords, No Refunds 🚫💸 Let’s be honest – this entire system is held together by branding, buzzwords, and VC billions. If Intercom didn’t have money backing it, the current support setup would be laughed out of any serious software environment. It’s unprofessional and unserious to advertise your product as a premium customer communication tool, while your own users are trapped in circular support loops just to request a refund. The irony is loud – and so is the silence when your product fails basic expectations. Technical Context 🔧 This represents a failure in session state handling and identity verification flow, where token validity is not properly inherited across authentication routes. Instead of recognizing the active session, the system disregards it based on entry-point logic. Update from the July 27, 2025: Intercom’s Excuses Exposed ⬇️ Timeline ⏳ July 27, 2025 – Subscribed to Plus. Interacted with Intercom through the OpenAI support interface. Refund and account recovery were blocked by a circular authentication loop. Despite being fully authenticated (Apple ID login, valid Plus subscription, verified user details), the system repeatedly forced me to re-authenticate through the same account — only via a different UI path. This shows a session state failure, where token validity is not inherited across authentication routes. Screenshots prove this breakdown. Intercom used inability to “read” Apple ID as an excuse to deny refund, ignoring documentation. 👉 Over 10 days of useless chatbot loops = no resolution. 👉 Refund promised within 10 business days – nearly 2 months later (Aug 24, 2025) = still nothing. Dishonest Public Reply 🎭 On August 6, 2025, Intercom claimed they had no record of my July 30 contact with Andrew. This is dishonest – I sent screenshots and detailed correspondence, which they ignored. Their reply was nothing but a PR stunt to dodge accountability. Conclusion For a so-called “premium” platform: Bugs block basic functionality. High prices are not justified. Refund promises remain broken. ⚠️ Fix your systems. Honor your commitments. Stop hiding behind excuses.

We’ve been really disappointed with Intercom’s rigid contract terms. Even though our business needs have changed and we no longer require the service, there’s no flexibility to exit the contract early. Their team has been unhelpful when we reached out to discuss options. It feels like they prioritize locking customers in over building long-term trust.

What’s this new trend with Software companies not listing a phone number? They are completely unaccountable for their actions and can block you from receiving support on a whim. I e-mailed a member of their support team about the abuse and misrepresentation of their product on the website Freecash.com who are allowing humans to draft their entire reply using Copilot with their only contribution being to tap the send button. This is, of course, no different than an AI replying on it’s own. He didn’t seem too concerned with this and I’m almost certain he didn’t even look through any evidence I sent him nor did he ask if I could provide more (I can). Furthermore, I was put into contact on their live chat feature with a member of the Intercom Chicago office inquiring the same and he kicked me out of the messenger after ignoring my question for 30 minutes. Edit: I am in the right place as these experiences were with your own support agents. Also, the way I see it, you are responsible for every client that uses Intercom software and does not list a phone number for accountability as this should be a prerequisite of doing business with you. Now, kindly respond to my support e-mails, or be exposed as a company that cares more about the next sale than ethical uses of your software.

it breaks ALL the time and support is useless. i've been a client for many years as an agent and the head of support, and i've had EVERYTHING going wrong in this time: their workflows regularly make errors, some of their reports don't have necessary filters, making them useless, don't even get me started on fin... but i understand, it's a complex product, things can go wrong sometimes. but their support just pisses me off to no end. i've had two bad issues recently: 1) a critical vulnerability that reveals PERSONAL EMAIL ADDRESSES of the team to clients!!! i've reported it more than a month ago, and they just give me empty promises and do NOTHING to fix this personal data leak! 2) i can't archive a ticket type because it has some invisible connection to something that doesn't exist anymore... they promised to delete it on their end, and guess how much time they think is acceptable? WEEKS this is so far out of the field of being acceptable that i don't even know what to say. i feel insane describing this. they can't possibly think this is okay, can they?