FinReviews of intercom.io

1. If you can find a way to gather all the notes from the same chat in one place, that would be great, so we wouldn't have to be hunting for information in the middle of the chat. 2. Often when I set an action to Snooze, the customer responds and the message doesn’t revert back to Open. It only shows an additional number in the OPEN tab, but the chat doesn’t appear."

Ease Of Access Very user friendly.

I rated it 4 stars for now for the reason intercom is one of the best, easy to use, and safest apps that I've used as the main tool for me as a customer service representative. and I'm really excited for more cool updates.

The experience with INTERCOM has been amazing, it has allowed us to focus our efforts on a single channel and the integrations have helped us a lot. As an aspect to improve, the editing of unread messages, so that when an error is detected in the message it can be edited in time, no need to delete it. Also the options to update the plans, you should be able to choose the tools and not a package of them.

Customer Service Side is very easy to use and collectable amount of information is vast, and everything needed for a proper customer service is there But reports are limited, some tools are too complicated (Bots; the differences between bots are not very clear) Messenger side is not easy to understand and lack of information about customization of Messenger. Academy is a great option for whoever want to go deeper but even with the academy very limited case studies for the customer. When i decided to learn the solution I would like to see a case study with all the bits and pieces from a very beginning and would lie to see the theory and practicality in action together.

Great experience; however, sometimes when chat is initiated, it doesn't auto refresh to intimate us that you've received a chat and still shows as no chats has been assigned and this creates an impression on the minds of the clients that they've not been welcomed or greeted or acknowledge.

Great support tool with a large panel of options to help your customer and create help articles. On the other hand, tool a bit too much compartmentalized it's difficult to understand their pricing, and you're often blocked by a paywall even when already paying.

I write articles for a system KB, and Intercom gives our users an easy way to access that content without leaving our application UI. I just wish some more editing/formatting improvements were introduced. E.g., table cells can't be easily aligned, or the posts (pop-up messages) don't display exactly how you anticipated while writing the draft, for example, if you add some extra lines to distribute the content, those are not always added when the message appears.