FinReviews of intercom.io

Response from FinApr 22, 2022

Hi Sunny - thanks for taking the time to leave us a review! I'm sorry that you didn't have the best experience with Intercom when asking for separate folders - I can see how this feature would be handy within your current plan, this is great feedback and I've let our pricing and product team know. Thanks, Eabha (Customer Engagement)

Response from FinFeb 25, 2022

Hi James - thanks for taking the time to leave Intercom a review. I'm sorry to hear that you have found our response times to be too long. We aim to reply to all enquiries within 2 business days depending on the nature of the enquiry and pricing plan. It sounds like this didn't happen for you and I'm sorry - we need to do better on that. I've let our support team know this feedback. Thanks, Eabha (Customer Engagement)

Response from FinJan 28, 2022

Hi Cyrille - thanks for leaving us a review. Our aim is to price our product in a way that communicates the value of the service while also allowing both our businesses to succeed - I'm sorry if you haven't found this to be true! If you ever want more info on your pricing, please get in touch via the Messenger! Thanks, Eabha (Customer Engagement)

Response from FinDec 15, 2021

Hi Kim, Thanks for taking the time to leave us a review - we appreciate it. This is not the first time we have received this feedback and are working on improving this. Hopefully, you will see these come to light soon enough! Thanks, Eabha (Customer Engagement)

Response from FinNov 26, 2021

Hi Natalya, Thanks for taking the time to leave Intercom a review and letting us know your feedback, it's always great to hear from people who are using our product regularly. I'll let our product team know. Thanks, Eabha (Customer Engagement)

Response from FinAug 25, 2021

Thanks for taking the time to leave us a review, 堀之内みのり. It's great to hear that you are happy with our customer support. We're always happy to help our customers learn more, you can do it through our Academy (academy.intercom), there's more exciting stuff coming here very soon! If there's a specific question you have, our team is also always happy to help - just reach out via the Messenger. Thanks, Eabha (Customer Engagement)

Response from FinSep 21, 2020

Thanks for leaving us this review Tyler. If you'd like to provide more context please do get in touch via the messenger and ask for me. Kate (Intercom - Customer Engagement)

Response from FinJan 8, 2020

I really appreciate your candid feedback Matthew, and thank you for taking the time to leave us this review. I see that you have a conversation open with Jake on our accounts team at the moment. He’s best placed to help with your current query, but I’ll also follow up with you personally as customer appreciation is something we are very passionate about here at Intercom and I would love to hear more about your experience. Thanks, Kate (Intercom - Customer Engagement)