FinFin is the Customer Agent company delivering customer experiences across support, sales, and commerce. More than 30,000 companies use Fin products. Fin resolves over 2 million conversations weekly and has surpassed $400M in annual recurring revenue. Founded as Intercom in 2011, the company evolved its product, infrastructure, and team around AI-powered customer communication. Fin is a privately held software company with more than 1,400 employees across six global offices.
Fin (intercom.io) has 524 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Claim this listingInternet & Software · El Monte, California
Excellent
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Showing 231 reviews with 5 stars · Clear filters
Ivan S.
Hi guys, I'm using Intercom since 6 Months and I found it very versatile and sophisticated. Thanks for you amazing platform!
Response from FinJan 6, 2021
Thanks for taking the time to review Intercom Ivan, I'm glad you're enjoying it so far! I'll make sure to pass your compliments on to the team :) Kate (Intercom - Customer Engagement)
Nina M.
very intuitive, never bugs, has some very useful features, and overall just an enjoyable platform to work from! I'm very satisfied
Response from FinJan 6, 2021
Thanks so much for leaving us this review Nina, I'll make sure to pass your positive feedback on to our product team :) Happy new year! Kate (Intercom - Customer Engagement)
Anders Tunold K.
Transformative tool for any company that has or wants to have customers.
Response from FinJan 6, 2021
Thanks for the great review Anders! Happy new year :) Kate (Intercom - Customer Engagement)
Arnaud G.
Excellent logiciel pour la relation client
Response from FinJan 6, 2021
Merci d'avoir donné votre avis sur Intercom Arnaud. Bonne année! Kate (Intercom - Customer Engagement)
Nick
An amazing tool for customer support. Everything is in one place! From previous conversations to similar questions, it's the best tool I've used!
Response from FinJan 6, 2021
Thanks for leaving us this review Nick, and happy new year :) Kate (Intercom - Customer Engagement)
Iraklis A.
Intercome is an awesome product, it is one of the most enjoyable products I have used, and the team is really responsive and helpful. I am a very happy customer , indeed, keep up the great work!
Response from FinDec 16, 2020
Thanks for taking the time to leave us this review Iraklis. I'm so happy to hear you've found our product and team so helpful! If you ever need help we're at the other end of the messenger, and if you would like to get to know us and other Intercom customers a bit better make sure to join our community forum Interconnected at forum.intercom.com :) Kate (Intercom - Customer Engagement)
Daniel P.
Intercom quickly became an invaluable tool for our app. It not only helped us better connect without customers but it also allowed us to offer new functionality to our app that we couldn’t before. Excellent addition. I couldn’t be happier.
Response from FinOct 20, 2020
Hi Daniel - thanks so much for letting us know about your Intercom experience. It's great to hear that we're helping you better connect with your customers and offer new functionality to your users :) Kate (Intercom - Customer Engagement)
Arjun K.
Great product, great team, great service.
Response from FinOct 20, 2020
Thanks for leaving us this review Arjun! Kate (Intercom - Customer Engagement)