IntensaFireStore.comReviews of intensafirestore.com

After reading all the positive reviews online, I decided to purchase 2 modded controllers, and I paid for rush service. Their website said rush orders will ship out within 24 hours. Well 2-3 days went by, and I heard nothing from them. Normally when an item ships, you will receive a shipping notification. So, I emailed them.....No response....Emailed again, and again, and again.....Still no response. I thought, maybe they are just busy and can't reply to these messages, I will just give them a call, and leave a message. This is when it got really shady... 1-888-779-1377 that is listed on their Facebook account is no longer in service. Weird, I thought... So I called the number listed on their website 905-721-8492 many times. It just rings and rings with no answering machine. What kind of reputable business doesn't have a reliable way to communicate with their customers? I have been an online seller since January, and I am certain if I performed the way this company does, I would be out of business. Something is very weird about this company, and I didn't feel right about them. I contacted my credit card company and disputed the charge. I will never do business with these guys again.

I ordered 9/12/14 and waited all the way until 10/5/14, when i decided to just cancel the order. After the first week of waiting and sending a email to their customer service, they told me that it would take 1-2 weeks because the case was on backorder. I was in no rush to get my controller, so I said I would wait, no biggie. 2 weeks later, I asked for an update on my controller...by this time, I expected everything to be instock and ready to ship out(That's what the website said all the time)...They even gave me a link to Zen desk as a "tracking order"(they used quotes). So I used the link and nothing, couldn't access anything. Figuring it was faulty, I emailed again a week later asking for any update of my controller. Their response "Yes, sorry, the monster energy controller shell is on backorder. Please choose another so we can ship it out right away. Thanks." After 3 weeks of this back and forth with them always saying on backorder or unavailable, I just sent them a email saying that if they couldn't give me any actual and useful update on my order, they should just cancel my order. They did just that, they knew they had no information on my order, it was just a big run around attempt grab my money without delivering without any product. Overall just terrible Customer server- no helping at all, just a big circle of information. Very disappointed in this company and would never even think about ordering anything from them again.(This was my first order) Tl;dr: Highly disappointed and upset. Customer service is terrible- no usefulness, run around to stall for time, and absolute false information all around. Of course, you could ignore my review, I might have just been one of those customer that just didn't get any attention from the company...But think about this, why order from a company if they treat even one customer like me?

They Report that they are the first to release a Modded XboxOne Controller when in fact they are not (most mod controllers for other companies have shipped) since they started Taking Pre-Orders around 12/01/2013, with a shipping date of 12/16/2013 to date (02/04/2014). the controller has still not shipped. when ever I contact them they always say next week or sometime in the next 2 weeks!