The adhesive on the refill patches is inferior related to the patches that come with the original device. Thay appear to have been manufactured by a different supplier or at least to a different specification. I have tried several times to contact the Intake company with no success. Buyer beware.
Response from Intake BreathingOct 12, 2026
We're sorry to hear about your experience with our refill tabs and the difficulty reaching our team. Our refills should provide the same reliable adhesive performance as those included in your Starter Kit, so we'd love to investigate this further. We've reached out requesting additional order information and hope to make things right!
AM
Andrew M.
signed up for the free trial package…
signed up for the free trial package ordered September 30 has been sitting at distribution center for past four days called hoping to get a replacement sent was told. I have to wait another five days. Just very poor customer service was hoping I would enjoy this brand.
Response from Intake BreathingOct 8, 2026
Hi Andrew, we're so sorry for the shipping delay and apologize that our initial response fell short of your expectations. We understand your frustration and glad our team was able to resolve this by arranging a priority reshipment. We truly appreciate your patience and hope you enjoy your Intake experience!
MM
Matthew M.
This company is terrible
This company is terrible. They invited me to a meeting after I cancelled their product because it doesn’t work. I thought they were inviting me to hear about why I cancelled and what can they do to make their product better, which I’m think is great. Nope, I joined the meeting and they asked me what my questions about the product were. I told them I had none and they were the ones who invited me to the meeting so they should be asking the questions. The Customer service agent was nice but he seemed just as confused as I was with the meeting. Who ever is in charge of this company needs to do better.
Response from Intake BreathingOct 9, 2026
Hi Matthew, we're truly sorry for the confusion during your recent call. An internal miscommunication led to the meeting not going as intended, and we apologize for falling short. We've reached out via email to better understand your experience and hopefully make things right. We appreciate your feedback!
TM
Tony M.
Terrible service
These people can't send your subscription on time... Ever. I spent all this money initially and the 25$ a month after that and I can only use the product about half the time because I'm always waiting 2weeks or so for my subscription to show up late. Breath right strips work just as good so I'm going back. Really wish I hadn't wasted my money.
Response from Intake BreathingSep 18, 2026
We’re very sorry for the repeated delays with your subscription. Your refills should arrive reliably so you can continue using Intake without interruptions, and we understand how frustrating this experience has been.
We’ve reached out directly to obtain your order info so our Customer Care team can review your subscription and delivery history and work toward making this right. We appreciate you bringing this to our attention.
JF
Joao F.
Placed an order for a sample pack and…
Placed an order for a sample pack and at time Of purchase I ensured this was a one time purchase to test the product to see if I wanted to keep buying them or not.. I received them and three days later this company charged me for an automatic months supply... I DID NOT sign up for a sunscription. But they charged me anyway... these companies are getting very willy nilly signing everyone up for subscriptions and autocharging credit cards without autorisation... DO NOT TRUST THIS COMPANY THEY ARE SCAM ARTISTS AND THIEVES I am reporting them to Masterdard for fraud!.. a one time sample pack order and they are charging me repeatedly.... now This company can go F itself I wont buy more even if they do work.. I wont deal with dirty thieving companies like this and neither should you... Dont trust them with your Card details!
Response from Intake BreathingSep 18, 2026
We’re sorry for the frustration and confusion this experience caused. We do our best to clearly communicate subscription details on our product pages and throughout checkout, but apologize if this was not your experience.
We’re glad our Customer Care team was able to assist with managing your subscription and refund. Thank you for bringing this feedback to our attention - we’ll continue looking for ways to make our subscription terms as clear as possible for our customers.
AV
Anel van V.
Extremely Disappointed – €120+ Express Shipping for a 16 September Delivery
Hi Intake Breathing Team,
I am genuinely devastated and extremely frustrated by this situation.
I have been a repeat customer for some time, have placed several orders with you previously and on this order alone I spent over €500. I have also recommended Intake Breathing to so many people because I genuinely loved and believed in the product.(now what?? Not anymore)
I placed this order on 28 August and paid over €120 for express shipping because I urgently need these items before I leave Europe on 10 September. I have now been told that the only available delivery date is 16 September.
That is completely unacceptable.
If a delivery date of 16 September had been shown at checkout, I would never have paid over €120 for express shipping. Charging that amount for an “express” service that may take almost three weeks feels completely unreasonable and incredibly disappointing. Never has this happened to me , even with standard shipping
I have also sent multiple emails explaining the urgency of the situation and still have not received a proper resolution.
At this point, unless this is fixed urgently and my order is delivered before I leave Europe, I will not be ordering from Intake Breathing again.
That is incredibly upsetting for me to say because I have genuinely loved your product, repeatedly purchased from you, and recommended the brand enthusiastically to others. But after spending over €500 on this order alone, on top of my previous orders, and then paying more than €120 for express shipping, I expected far better service and communication.
Please urgently investigate whether this shipment can be expedited and delivered before 10 September. If that is not possible, I expect the express shipping charge to be addressed appropriately, because the service I paid for is clearly not what I am receiving.
I would really appreciate a proper and urgent response rather than another generic tracking update.
Response from Intake BreathingSep 7, 2026
Hello Anel,
We truly apologize for the response times you have experienced, given the urgency of your request. We should have done better here and are working with our team to understand how this delay happened.
Your express shipping fees have been refunded, and we are working with you now to try to ship a replacement.
JW
Jack W.
Failure to refund
The product does not work for me and they are not honoring their refund policiy, poor communication, no one has got back to me.
as listed on their website
No complicated forms
No need to return used tabs — those are yours to try
Just provide your order number
They have no number to phone.
Response from Intake BreathingJul 28, 2026
Hi Jack, I'm sorry, you're right to hold us to our own policy: no complicated forms, no returning used tabs, just your order number. Not getting a reply is a real failure on our end and I want to fix it now. You can reach us directly by call or text at (805) 246-9461, or email me at [email protected]. Send over your order number and I'll personally honor the refund today, no hoops and nothing to ship back. I'm sorry it got here, and I'd like to make it right.
HT
Hadi T.
Dishonest company
Dishonest company. They don't honor the 90-day moneyback guarantee. I found the nose strip not meeting my needs and asked for a refund within the 90-day period. But they never responded. Now I'm stuck with a useless product. Waste of money. Worst customer service ever!
Response from Intake BreathingJul 23, 2026
Hi, I'm sorry, a refund request inside the 90-day window should always get a response, and going silent on you is not how our guarantee is supposed to work. I understand why you feel stuck, and I'd like to fix it directly. Please email me at [email protected] with the name and email on your order and I'll personally honor the refund, no return, no hoops. You shouldn't be left with a product that didn't meet your needs and no reply, so let me make it right.
Also, thank you for telling us, I have spoken with the employee you were speaking with.