Intake BreathingReviews of intakebreathing.com

I placed an order using Apple Pay, where the final amount displayed before payment was €121. However, once the payment was completed, I was charged €142, without any prior notice that additional taxes or fees would be added. I contacted customer support, but only received generic responses stating that taxes and import fees are non-refundable, without addressing the fact that the final price was never disclosed before payment. This lack of transparency is very concerning. As a customer, you expect to know the total amount before confirming a purchase. I would strongly advise future buyers to be cautious and double-check all potential hidden costs before ordering

Thirteen business days later, I still have no package and no tracking information. I’ve sent multiple emails and have been met with nothing but vague, unhelpful responses telling me to “just wait.” This is incredibly frustrating—especially for a first order. It’s now approaching a full month late, and there’s been zero indication that it has even shipped or will ship anytime soon. At this point, the lack of communication is just as disappointing as the delay itself.

They falsely advertise. The first screen said "Free shipping, guaranteed delivery by March 24th." Then on the checkout page, it made me choose a shipping option and pay for it and the delivery date was Friday March 27th. Emailed them and it's an AI chat bot that is completely unhelpful.

Really bad customer service. Aside from just personally not liking the product, the process of trying to return it and getting in contact with any kind of support team is very frustrating. All their customer service seems to be run by AI, which just gives hollow answers that don't help. And there's no way to just set up a return on the website, you have to email their support team to get it set up. The process feels counterintuitive to their "satisfaction guaranteed, or your money back" when asking for my money back is this time consuming and user-unfriendly.

Intake deleted my unfavorable review on their website, but it shows a health risk related to the product, so I’m sharing here as well! 2/4: The tabs peeled the skin off my nose and now my face is bleeding. I have been using these most nights for a few weeks without issue and I definitely saw benefits. I used the enduro wipes before putting on the tabs last night, and I do that most nights. This hasn’t happened before, I did not do anything differently, and the tabs have been stored properly (away from heat, light, etc.). When I went to remove them, the skin under the adhesive came off, too. I believe I received some defective tabs. Or maybe it’s not safe for everyday use, which they don’t communicate! Again, the tabs were stored properly and I have used them before without issue so no user error. This is unacceptable. Original review posted Feb 4. It’s Feb 10th and I still have face scabs.

Awful company.. ordered the starter kit in December.. never got it after multiple emails.. now they charged for refill subscription.. emailed them again telling them that I never received the package.. nothing.. do not buy from them .. they are scammers!

I strongly advise against trusting this company. I ordered a product that never arrived. It was later revealed that it had been delivered to my neighbor. Despite reordering, I never received the product. The merchant refused to issue a refund. Their shady business practices are highly unrecommended.

I emailed the company on 12/16 for a return label and refund, and also asked to stop the upcoming refill shipment/how to get refunded if it arrived. I provided my reason for cancelling - product doesn't fit. They responded with a generic "sending to the right team" type message with a warning "do not send multiple emails or you'll be placed at back of queue". 12/18 they respond asking for my reasons why, did I watch a video, etc. and that they are happy to provide a return label that I pay shipping for and then a refund. I respond same day giving a more detailed reason, including my new doctor response that I can't use and why, and confirm I've watched the video (I have). And to please send that label over. 12/19 promises of making this a smooth process - if I could just fill out a form first (and apologies for their product harming me - which it did not, as I stated 2 times already, it was completely unused). I fill out form, and respond to the email protesting over my frustrating experience, lack of a return label yet, and ask for escalation as I'm leaving town. I call out their website statement: Note that your return policy states a "quick, easy refund process" and also mentions "no complicated forms". ... "We’ll walk you through a quick, easy refund process, you pay for return shipping label & we handle the rest. No complicated forms" 12/23 - crickets. I've now been sitting in their online chat for subscribers for over an hour. It said an agent will be with me in 15 minutes. No updates this entire time. Filing a dispute for the refill and filing this complaint. Don't do business with this shameful company.