InstaworkReviews of instawork.com

I am still waiting on thier AI system to explain to me why I am not being paid credit and debit card tips from a shift July 26th covering the strike at Fenway Park. You can not speak with a human and their response time can be hours. You can wait hours for their system to reply but if you don’t reply back within a certain time the close the chat and you have to start all over again. Come to find out I am not the only professional being denied payment of tips. It’s a great app as long as you’re not being tipped. Terrible customer service or help if there are any issues. I have submitted documentation and still have not received and resolution. Update: was told it is being reviewed and it has been over a week since anyone has responded after being told it was being escalated and being reviewed internally. I have also reached out to Aramark.

With a 0 STAR REVIEW, Instawork hasn't sent me a link to verify my identity for over a month. They will not call a previous company to verify my employment. I gave them the previous supervisor's name and phone number and they put the supervisor down as a friend instead of my supervisor which is the only reason I gave them contact information to the company which cannot be reached by text. They will not call the company. The position that I held is the kind of work that I joined Instawork to find. I am being notified of positions that I am not looking for instead of positions that I am looking for. Support is a farse; no reply at any point since the first contact. If this changes, I will be happy to report it.

I've been waiting a month to be paid my tips. All AI help desk, slow response times & zero resolution. There are no humans to speak to. I was promised funding 8 days after the gig, that was extended to another 8 days, & now it was further extended an additional 10 days with no explanation & no end in sight. RUN AWAY FROM THIS COMPANY!

Although it’s not their fault but, the gigs that are available are too far away from me. Even when I filter everything and put my preferences. Every time I visit the site (which is often) they never save my preferences and distance locations. I am always looking at gigs I can’t work because they are too far.

There is never any available shifts compared to other temp apps. I only had worked one or two shifts and my profile was deleted and now I’m back to no previous experience with Instawork hence no jobs. Waste of time.

If I have any type of problem I am unable to speak with a human.If I leave a message it takes uh 7 days to respond.The app is very unprofessional

I am writing to formally file a complaint against Instawork regarding a recent incident that resulted in me working a full shift without compensation, as well as a broader pattern of questionable practices regarding their timekeeping and payroll systems. On July 11,2025, I arrived on time and began work for an Instawork assignment, clocking in via the app at 4:50 AM and clocking out at 10:30 AM. My location services were on, as required, and I performed my duties alongside my supervisor, who can confirm my presence. Despite this, I was later marked as a “no-show” and denied payment for my time. This is not an isolated incident. I have experienced multiple occasions where Instawork’s system either failed to accurately track my hours or manipulated the information in a way that placed the blame on me as the worker. I have tried addressing these issues through their internal channels but have been met with dismissive responses or no resolution at all. It is unacceptable and unethical for a company to allow someone to work a shift, only to deny their pay without valid cause or thorough investigation. Instawork’s recurring payroll issues have caused financial hardship and demonstrate a lack of accountability and transparency. I am requesting a formal investigation into this matter and am asking that Instawork be held accountable for this pattern of behavior. I also request immediate payment for the hours worked on the date in question and assurance that future hours will be properly tracked and compensated. Thank you for your time and attention to this matter. I am happy to provide supporting screenshots, supervisor contact information, and any other relevant documentation upon request. Sincerely, Tonya Denise Mason 6156893051 Houston, Texas

This app is terrible…..I requested jobs within 20 miles and all the jobs they posted available is 180+ miles. They literally just want to steal our data. Some third world people behind it.