InstaworkReviews of instawork.com

An app error caused my shift availability to be obliterated & there’s nothing Instawork will do about it

I wanna give this a 5 stars but i won't. This app was my only way of working for this past year and it went well up until december 2025 i took a coach call and failed it okay cool. i know i didnt deserve to lose access to all positions even positions i didnt apply for. The lady mustve took offense to my response tone and stuff bc it was a lady on the other end of the phone (always has at one point i was taking a coach call bsvk to back passing them). Long story short its now june and they removed the 6 month reapply policy.. i feel like the lady on the coach call ruined my account discriminating i basically gave vague but decent background history such as 2 years here and there for all my answers and they took my positions for even things i didnt apply for... chat was so helpful bacj in june and september to me but you see they removed the 6 month realpply for positions for me so how is that not unfair. I waited 6 months the app isnt doing anything to help me reaccess the other positions im stuck with the 8 basic

Rating was decreased from gold to bronze with no explanation. Could not talk to a live person to investigate. Instawork decreased my pay from the amount I booked the shift, but had the expectation I work the shift. Speaking to live person is impossible. The AI agent would not provide a phone number.

I was deactivated for 30 days for being a no-show on my last job on New Year's Eve day 2025, but there were issues with the times on the Instawork app and the app logged me out, ending the job I was working at that time, two hours early from my actual end time. For example: I had several jobs scheduled for that day which I had to drive at least an hour to for each one. I had been noticing that after I had threatened to file a wage claim grievance with the Texas Workforce Commission and U.S. Department of Labor for non-payment for over $500 I was owed in pay by Instawork that I was not paid in October to November 2025, my time clock on my Instawork app began to tell me I had two hours less to do my jobs than I actually had. For example, it would say I had six hours left to complete my jobs when I actually had "8" hours. Or, that my job was starting in 8 hours when it wasn't actually starting for ten hours. I never had those issues until I challenged my pay! They ignored me for weeks about it and I do not play when it comes to my money. I told them I earned my money, had records of my days and hours I was owed for, and was going to file on them to get it. Only then did I start having issues with the time clock on the app. And had it not been shorting my hours by two hours (where it would automatically log me out of the app) I would not have been a no-show to the last job. But, that is not the only issue with Instawork. The app shows I was also a no-show on January 7, 2026 as well, for a Footprints Solutions jobs at Dollar General from 5:30 PM -7:30 PM. Yet, all Footprints Solutions jobs at all Dollar General Stores had strict time constraints: 8:00 A.M to 6:00 P.M., but could be completed any time between those hours. But, the job absolutely had to be completed by 6:00 PM, and could not be started any later than 3:30 PM to be completed by 6:00 PM. Not only did I not ever have a job I scheduled on January 7, 2026, but it is impossible to have had a job scheduled on January 7, 2026 for those specific hours of 5:30 PM -7:30 P.M. because Dollar General was strict on the hours that Footprint Solutions could actually work,and those hours are NOT hours at all that would be a scheduled shift! I was retaliated against and deactivated not because I was not showing up. I was actually deactivated in retaliation for fighting for my money owed to me and knowing my rights and remedies of actions to pursue to get my money when they didn't want to pay. Lastly, my 30-day deactivation was NOT a "30-day" deactivation; Instawork has not reactivated my account nor will they respond to a single inquiry as to WHY I was not reactivated when after the 30 days nor will they accept responsibility for the January NO-SHOW that was not even a scheduled job. II have screenshots to prove what I say is true but there is no where to post them here.

No customer support! I have waited over 2 months to get the help that I need about my background, but there has been no answer! Don't sign up if you want to be ignored.

I spent ten days trying to get a gig.Just some money coming in so I could feed my animals. Instead, I became their dance monkey. They first asked me to verify I could work. So I gave him a passport card uploaded great pictures, and they send message, oh well, it will take up to a week to verify this. And so, during that week I tried to do their test and jump through the hoops needed, they asked things like upload a video of you tap in a keg. I upload a video of you doing this.Please upload a video of you and twelve different outfits to prove you have these outfits. Then, they had an AI that you had to call to answer questions. And the ai was even smart enough to understand I think the real world, and now some like being told, you know, nothing about this by ai.Who knows nothing about it. Then I get a response a week later, what says?Oh, you're gonna need to have somebody.Verify your I nine. I just swear a week for you guys to verify it now.I need to have somebody else verify it. Somebody that doesn't work for your company. That's kind of discriminatory. You're making me dance through hoops. When I've provided you clear documentation, the passport cart qualifies as both. Identifications, to prove citizenship and eligibility to work. Why would I have to have somebody else? Verify you want to waste somebody else's time. So how ridiculous so I just put, you know, over 20 hours of my life into trying to get a gig. But instead, I just got told to dance, dance, monkey dance. This happens a joke good luck, ever getting a hold of a human.And if you do, don't be surprised if they're snarky

One shift where one manager doesn’t like you and you get demoted and access to your shifts is removed, pay is docked. Terrible that one person has this much power.

My pay has been consistently late, and after waiting weeks saying it was coming i now have to prove it. You finish your shift early and you can't access your pay. Shifts are not geared towards my skill set despite proof. And request for shifts sit idle for months